Jaykumar C. Lokare
Borivali West
Summary
Dynamic and results-driven Manager with over 13 years of experience in Spare Parts & Accessories Planning, Field Service Operations, Procurement, Warehouse Management, Claim Management, and After-Sales Supply Chain Operations within the CDIT industry. Proven expertise in optimizing processes, improving customer satisfaction, and driving business performance through strategic planning, cross-functional collaboration, and operational excellence.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Regional Spare Parts Manager
Voltas India Ltd.
03.2025 - Current
- Managing spare parts operations across multiple regions with 24/7 support for defence projects.
- Handling MD & Social Media escalations for PAN India service support.
- Implemented demand forecasting models to optimize inventory levels and reduce holding costs.
- Introduced ERP-based real-time tracking for enhanced visibility and reduced discrepancies.
- Negotiated supplier terms to reduce lead times and streamline logistics.
- Monitored KPIs including fill rate, order accuracy, and turnaround time to optimize performance.
- Achieved cost savings through vendor consolidation and sustainability initiatives.
Manager – Service & Supply Chain
Electrolux India
07.2024 - 03.2025
- Directed field service and spare parts operations across multi-brand and multi-family product lines (AC, HA, CE, RO, IT).
- Established effective service processes, improving customer satisfaction and retention.
- Oversaw vendor onboarding, invoicing, and payment cycles.
- Designed pricing strategy for after-sales channels, boosting aftermarket profitability.
- Launched sales programs for spares, extended warranties, and out-of-warranty repairs.
- Led coordination between spares planning and production teams, ensuring efficient B2B contract execution.
- Implemented performance-tracking systems aligned with APAC & MEA business goals.
Manager – Value Added Services
Croma (A TATA Enterprise)
08.2022 - 07.2024
- Led process improvement initiatives enhancing service performance KPIs across service centers.
- Managed spares and accessories planning, warehouse operations (20Cube), and procurement.
- Conducted vendor management activities including local purchase, field service coordination, and partner onboarding.
- Created and maintained BOM with HSN and MCH validation.
- Executed SFDC-SAP UAT integration for Spare Parts Management.
- Managed claims, dispute resolution, and insurance processes.
- Published regular operational reports (Inventory, MSL visibility, Open PO, Pending Payments).
Assistant Manager – Supply Chain Management
ResQ (Reliance Retail Ltd.)
03.2021 - 08.2022
- Oversaw PAN India spare parts management across 25 DCs and 60+ authorized service partners.
- Managed daily dispatches, shipments, and local purchase decisions.
- Designed and maintained dashboards for STOs, POs, In-Transit Stock, and Delay Analysis.
- Prepared monthly MIS reports covering delivery performance, purchase order adherence, and stock audits.
- Reduced order processing delays through root-cause analysis and process correction.
Key Account Manager
Brring Integrated Logistics Pvt. Ltd.
09.2016 - 11.2020
- Managed logistics operations for key accounts including McDonald’s, Udaan, BigBasket, and Amazon.
- Coordinated vehicles, vendor contracts, and on-time delivery performance.
- Resolved client issues, managed invoicing, and ensured delivery compliance.
- Fostered collaboration among warehouse teams, drivers, and operations staff.
Senior Executive – Service Operations
Croma (A TATA Enterprise)
04.2013 - 09.2016
- Planned and procured spare parts (local and imported), ensuring MSL compliance.
- Supported Field Service teams to achieve delivery within TAT.
- Conducted stock audits and reconciliation of physical vs. CRM inventory.
- Managed claims, dispatch coordination, and SLA-based payouts.
- Delivered monthly MIS reports on payments, calls, and performance metrics.
Education
Bachelor of Business Administration - BBA
Skills
SAP MM & CRM Microsoft Office Suite
Inventory Management Procurement & Logistics
Accomplishments
- Best Employee – ResQ SCM, 2022
- Rising Star – ResQ SCM, 2021
Personal Information
- Date of Birth: 1 May 1992
- Nationality: Indian
- Marital Status: Married
Personal data processing
I hereby declare that the above information is true and correct to the best of my knowledge.
Timeline
Regional Spare Parts Manager
Voltas India Ltd.
03.2025 - Current
Manager – Service & Supply Chain
Electrolux India
07.2024 - 03.2025
Manager – Value Added Services
Croma (A TATA Enterprise)
08.2022 - 07.2024
Assistant Manager – Supply Chain Management
ResQ (Reliance Retail Ltd.)
03.2021 - 08.2022
Key Account Manager
Brring Integrated Logistics Pvt. Ltd.
09.2016 - 11.2020
Senior Executive – Service Operations
Croma (A TATA Enterprise)
04.2013 - 09.2016