Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jayla Edwards

Indianapolis

Summary

Dynamic professional with extensive experience in customer service and healthcare, notably at Community Health Network. Proven ability in crisis intervention and vital sign monitoring, ensuring quality patient care. Adept at inventory management and fostering team collaboration, consistently enhancing operational efficiency and client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate

The Pink Nookie
Indianapolis
12.2023 - 06.2025
  • Assisted in daily operations to maintain efficient workflow and customer service.
  • Maintained inventory levels through regular audits and stock replenishment.
  • Resolved customer inquiries promptly while adhering to company standards.

ED Technician

Community Health Network
Indianapolis
05.2022 - 12.2023
  • Monitored patient vital signs and reported changes to nursing staff.
  • Assisted healthcare professionals with patient assessments and documentation.
  • Collaborated with other healthcare professionals to ensure quality patient care was provided.

Customer Service Representative

GEICO
Indianapolis
04.2022 - 07.2023
  • Assisted customers with inquiries regarding insurance policies and claims.
  • Provided support in processing policy changes and renewals efficiently.
  • Resolved customer complaints while maintaining a positive service experience.

Behavior Health Assistant

Options Behavioral Health Hospital
Indianapolis
02.2020 - 08.2022
  • Facilitated therapeutic group sessions to promote social skills development.
  • Assisted patients with daily living activities and personal care needs.
  • Provided emotional support and crisis intervention during difficult situations.

Daycare Teacher

Miss Gooch Childcare Academy
Indianapolis
05.2018 - 12.2019
  • Developed age-appropriate lesson plans for diverse learning needs.
  • Implemented behavior management techniques to encourage positive interactions.
  • Collaborated with parents to discuss child development and progress.
  • Organized educational games that promote social skills and teamwork.

Education

High School Diploma -

Warren Central High School
Indianapolis, IN
06-2015

Skills

  • Inventory management
  • Customer service
  • Vital sign monitoring
  • Healthcare documentation
  • Crisis intervention
  • Team collaboration
  • Behavior management

Certification

  • CPR Certified

References

References available upon request.

Timeline

Associate

The Pink Nookie
12.2023 - 06.2025

ED Technician

Community Health Network
05.2022 - 12.2023

Customer Service Representative

GEICO
04.2022 - 07.2023

Behavior Health Assistant

Options Behavioral Health Hospital
02.2020 - 08.2022

Daycare Teacher

Miss Gooch Childcare Academy
05.2018 - 12.2019

High School Diploma -

Warren Central High School
Jayla Edwards