Jaylata patel
Mumbai
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Salon Manager
enrich hair and skin sol pvt ltd
04.2016 - Current
- Implemented efficient processes to manage appointment bookings effectively.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Delivered exceptional customer experiences through personalized attention to detail.
- Fostered a positive work environment to boost employee morale.
- Ensured compliance with industry regulations and safety standards.
- Monitored financial transactions, maintaining accurate records and reports.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Managed client relationships, ensuring high-quality service delivery.
- Conducted performance evaluations, providing constructive feedback to staff.
- Maintained inventory of supplies and equipment for services offered.
- Analyzed and recorded personnel and operational data and wrote activity reports.
- Developed and implemented marketing strategies for business growth.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Analyzed customer feedback data to improve overall satisfaction.
- Addressed customer concerns, resolving issues promptly.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Resolved customer complaints regarding worker performance or services rendered.
Salon Receptionist
Lakme
Mumbai
08.2015 - 03.2016
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Scheduled employees and oversaw customer appointment calendar.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Greeted visitors and provided exceptional customer service at front desk.
Education
Bachelor of Arts -
Wilson College
Mumbai03-2015
High School Diploma -
Regina Pacis Convent High School
Mumbai03-2011
Skills
- Cleanliness and sanitation
- Coordination skills
- Revenue Generation
- Perform well in high-demand, fast-paced environments
- Communication Skills
- Decision-making skills
- Customer friendly
- Product Development
- Problem-solving skills
- Inventory controls
- Day-to-day operations
- Customer Service
- Appointment Scheduling
- Scheduling
- Employee Relations
- Guest Relations
- Revenue Growth
- Client satisfaction
- Customer Needs Assessment
- Fast learning
- Stock maintenance
- Multi-Task Management
- Client Relations
Timeline
Salon Manager
enrich hair and skin sol pvt ltd
04.2016 - Current
Salon Receptionist
Lakme
08.2015 - 03.2016
Bachelor of Arts -
Wilson College
High School Diploma -
Regina Pacis Convent High School
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