Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylen Watkins

Indianapolis

Summary

Detail-oriented professional experienced in customer service, program administration, and electrical installation support. Effectively manages multiple priorities in fast-paced settings while ensuring compliance and accuracy. Specializes in problem-solving, communication, and technical troubleshooting, fostering strong relationships with stakeholders and maintaining a commitment to safety and continuous improvement.

Overview

4
4
years of professional experience

Work History

Bartender

Buffalo Wild Wings
Anderson
03.2025 - Current
  • Prepared and served beverages while multitasking and prioritizing orders to enhance customer satisfaction during peak hours.
  • Delivered exceptional customer service in a fast-paced, high-volume environment while building rapport with guests and ensuring a positive experience.
  • Ensured accurate management of cash, credit card, and POS transactions while balancing drawers and maintaining financial integrity.
  • Collaborated with servers and kitchen staff to streamline operations, address customer concerns, and uphold cleanliness and compliance standards.

Electrician Apprentice

Industrial Electric
Indianapolis
01.2024 - 03.2025
  • Supported licensed electricians in installation, maintenance, and repair of residential and commercial electrical systems, ensuring compliance with NEC standards and safety regulations.
  • Executed installation of conduit, electrical panels, outlets, switches, lighting fixtures, and wiring with hand and power tools, prioritizing safety and efficiency.
  • Read and interpreted blueprints, wiring diagrams, and technical drawings to support accurate electrical installations and troubleshooting.
  • Identified and diagnosed electrical issues, conducted circuit testing with electrical meters and testing equipment, and upheld a clean, organized, and safety-focused job site.

Program Specialist

Department of Workforce Development
Indianapolis
01.2023 - 01.2024
  • Managed high-volume caseload, evaluating applications, verifying documentation, and ensuring compliance with state and federal program requirements to support program integrity.
  • Assisted clients with program eligibility, benefits, and available workforce resources, resolving complex inquiries to enhance client satisfaction and program access.
  • Maintained accurate records and entered detailed case information into multiple databases, ensuring data integrity and timely processing of applications.
  • Collaborated with internal teams and external agencies to coordinate services and resolve issues, supporting clients in achieving employment and training goals effectively.

Education

Electrical Training Institute
Indianapolis, IN
12-2027

Business Management

Howard University
Washington, DC

Skills

  • Cash handling
  • Safety & Regulatory Compliance
  • Record management
  • Time Management & Multitasking
  • Problem solving
  • Team Collaboration
  • Client relations
  • Communication (Written & Verbal)
  • Attention to Detail

Timeline

Bartender

Buffalo Wild Wings
03.2025 - Current

Electrician Apprentice

Industrial Electric
01.2024 - 03.2025

Program Specialist

Department of Workforce Development
01.2023 - 01.2024

Electrical Training Institute

Business Management

Howard University
Jaylen Watkins