Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jaylen Young

Geneva,IN

Summary

As an IT Operator at Adams Health Network, I support the IT infrastructure and services for a network of health care facilities. I have a Bachelor of Science in Information Systems from Neumont College of Computer Science, where I learned the fundamentals of information systems design, implementation, and management. I have over a year of work experience in IT, including a four-month internship at Pure Storage, a leading provider of cloud data services. There, I gained valuable skills in Windows Server, data and storage solutions. I also have experience as an academic coach at Neumont, where I helped other students with their coursework and projects. My core competencies include server administration, troubleshooting, problem-solving, communication, and networking. I am passionate about learning new technologies and skills, as well as eager to move up in building my career!

Overview

2
2
years of professional experience

Work History

IT Operator

Adams Health Network
06.2023 - Current
  • Helped with onboarding and offboarding of employees, including installation of new technology for the company or for new hires (OS, software applications, etc)
  • Offered technical support to company staff and troubleshooted computer problems
  • Installed and updated company software and hardware as needed
  • On call rotations.
  • Limble ticketing sysrtem
  • Remoted into customers computers to fix the issue on hand

Pure Storage, Technical Service Engineer Associate

Neumont Collaborative Project
03.2022 - 05.2022
  • Answered and resolved support cases across all severity levels providing customized resolution
  • Owned and tracked customer issues using ticket tracking system, Service Now.
  • Performed data array upgrades

League Search, Developer

Neumont senior capstone project
01.2022 - 03.2022
  • Built a search engine website within 10 weeks that filtered through a connected database of league of legends items
  • Implemented with node.js, MongoDB, express and pug.

Education

Bachelor of Science in Information Systems -

Neumont College of Computer Science
Salt Lake City
12.2022

Skills

  • Networking
  • Server Administration
  • VmWare
  • ESXi
  • Powershell
  • Linux
  • Windows OS
  • ServiceNow
  • Limble
  • MySQL
  • MongoDB
  • Windows Server

Timeline

IT Operator

Adams Health Network
06.2023 - Current

Pure Storage, Technical Service Engineer Associate

Neumont Collaborative Project
03.2022 - 05.2022

League Search, Developer

Neumont senior capstone project
01.2022 - 03.2022

Bachelor of Science in Information Systems -

Neumont College of Computer Science
Jaylen Young