Jaylin Pennington-Tucker
Indianapolis
Summary
Dynamic and results-driven professional with extensive experience as a Package Handler at Amazon, excelling in heavy lifting and team collaboration. Proven track record of enhancing productivity through process improvements and maintaining workplace safety. Adept at sorting packages and optimizing loading processes to meet tight deadlines while fostering a positive team environment.
Overview
12
12
years of professional experience
Work History
Package Handler
OnTrac
11.2025 - Current
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Associate
Ivy Tech Community College
08.2025 - Current
- Cultivated strong customer relationships through personalized service and product knowledge
- Managed inventory levels effectively, ensuring product availability and minimizing stock discrepancies
- Trained new team members on sales techniques and product features to enhance team performance
- Implemented visual merchandising strategies that improved store aesthetics and customer engagement
- Collaborated with management to develop training materials focused on enhancing sales skills
- Analyzed sales data to identify trends, driving informed decisions for promotional strategies
Receptionist
Restaurant Depot
09.2024 - 12.2024
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted customers warmly, creating positive first impressions and enhancing service experience.
- Managed appointment scheduling, optimizing daily operations and staff workflow.
- Maintained cleanliness and organization of reception area, ensuring welcoming environment for visitors.
- Processed customer transactions accurately using point-of-sale systems, enhancing transaction efficiency.
- Provided information about products and services, assisting customers in making informed decisions.
- Collaborated with team members to improve reception processes, contributing to overall operational effectiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Caregiver
Indy Superb Care
08.2021 - 06.2022
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health status, reporting changes to medical professionals promptly.
- Developed personalized care plans based on individual needs and preferences.
- Maintained accurate documentation of client progress and care provided.
- Implemented safety measures to ensure a secure environment for clients.
- Coordinated transportation for clients to medical appointments or social activities.
- Fostered positive relationships with clients, promoting emotional well-being and support.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Package Handler
BDA
08.2018 - 11.2018
- Trained new employees on operational procedures and best practices for package handling.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Lot Crew
Adesa Auto Auction
11.2014 - 04.2017
- Operated forklifts and pallet jacks to safely move vehicles within auction lot
- Conducted vehicle inspections to ensure quality standards prior to auctions
- Assisted in maintaining cleanliness and organization of the auction lot
- Collaborated with team members to streamline vehicle processing workflows
- Participated in inventory management, tracking vehicles and updating records accurately
Customer Service Representative
Stericylcle
04.2014 - 02.2017
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts, ensuring timely updates and accurate data entry into systems.
- Collaborated with team members to improve response times and enhance customer satisfaction metrics.
- Processed orders, returns, and exchanges while adhering to company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Identified areas for process improvement, contributing to increased operational efficiency within the department.
Package Handler
Msil
04.2014 - 02.2016
- Implemented process improvements that enhanced productivity and reduced errors in package sorting.
Package Handler
Amazon
11.2013 - 2014
- Loaded and unloaded packages efficiently to meet tight deadlines.
- Operated material handling equipment, ensuring safe transport of goods within facility.
- Sorted packages accurately for delivery routes, maintaining workflow efficiency.
- Collaborated with team members to optimize loading processes and improve turnaround times.
Education
GED -
Warren Central
Indianapolis, INCosmetology/Esthetics -
Empire Beauty School
Indianapolis, INSkills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Packaging
- Loading and unloading
- Stacking packages
- Truck loading and unloading
- Packing boxes
- Workplace cleanliness
- Sorting packages
- Label reading
Timeline
Package Handler
OnTrac
11.2025 - Current
Sales Associate
Ivy Tech Community College
08.2025 - Current
Receptionist
Restaurant Depot
09.2024 - 12.2024
Caregiver
Indy Superb Care
08.2021 - 06.2022
Package Handler
BDA
08.2018 - 11.2018
Lot Crew
Adesa Auto Auction
11.2014 - 04.2017
Customer Service Representative
Stericylcle
04.2014 - 02.2017
Package Handler
Msil
04.2014 - 02.2016
Package Handler
Amazon
11.2013 - 2014
GED -
Warren Central
Cosmetology/Esthetics -
Empire Beauty School