Jay Mahendra Pandya

• Managed daily operations ensuring efficient resource allocation and process optimization

• Boosted company growth through sales and marketing collaborations

• Implemented new strategies and policies fostering long-term business objectives and sustainable organizational leadership

• Hired and trained teams to improve productivity, drive business, and optimize operations

• Developed tools and metrics to monitor initiative adoption and effectiveness, resulting in operational and procedural improvements

• Strategically led restructuring and turnaround through new leadership, positively impacting overall company performance

• Drove corporate revenue aligning strategies with company's vision and mission, generating consistent growth in revenue and operating profit

• Implemented effective business continuity plans, maintained risk and compliance awareness, ensuring minimal client delivery disruptions

• Maneuvered operational excellence meeting set targets on automation, analytics, and AI integration

• Cultivated positive relationships with employees, fostering an environment for resolving issues and inciting creativity

• Managed over 150 staff delivering quality services to various client groups, maintaining high client satisfaction

• Ensured adherence to SLAs & KPIs, minimizing business risks and achieving performance excellence

• Utilized data and analytics for informed decision making, driving business improvements

• Managed team to maximize productivity and set department goals

• Improved business flows and productivity, staying updated with industry trends

• Mitigated regulatory risks by enforcing adherence to safety regulations

• Used market insights to exploit key business opportunities

• Displayed strong leadership skills and clarified staff roles and expectations

• Collaborated with senior management on strategic initiatives and long term goals

• Resolved staff issues to foster better teamwork and mutual respect

• Evaluated product development strategies and developed alternatives

• Built program promoting managerial growth from within the team

• Streamlined operations to maximize efficiency and profit

• Established and led successful programs focusing on innovation

• Spearheaded automation and analytics projects, enhancing data processing efficiency and accuracy

• Developed and executed strategic initiatives, providing extensive support to senior management

• Drew in and retained members with targeted marketing campaigns and organizational rebranding

• Produced financial and operational reports, aiding management with critical decision making

• Implemented robust BCP strategies, ensuring seamless client delivery through contingency planning

• Demonstrated strong client and stakeholder management abilities, maintaining productive relationships

• Facilitated transition of 300+ FTEs as part of Operations Transformation Program

• Conducted comprehensive risk assessments, mitigating potential operational dangers

• Presented insightful Monthly and Quarterly Business Reviews to clients, offering strategic improvement recommendations

• Implemented strategic client value creation project, reducing client's Risk Weighted Asset significantly

• Performed a crucial role in the delivery of Vision Projects, culminating in contract extension with the client

• Directed teams during transition from Barclays to Accenture, leading the people pillar initiative focusing on training and engagement

• Managed a successful global migration of equity settlement to the new T2S platform

• Administered SLAs for the Equities Settlements process, ensuring adherence to set service standards

• Contributed to a significant cost saving via the implementation of automation and artificial intelligence

• Awarded with Extra Miler award for significant contribution to the Centre of Excellence

• Led transition of Securities Settlement functions from Glasgow to India

• Liaised with various teams for issues related to settlements and reconciliations

• Managed inventory, prioritized high-risk areas and ensured accurate transactions

• Provided tactical expertise, trained team in ESES functions for BCP

• Avoided financial exposure, ensuring operational and regulatory risk compliance

• Implemented dual location strategy, managed equity settlements migration process

• Led Securities Settlements functions post transition, with additional markets responsibility

• Assisted in prioritizing technology enhancements, published accurate analytical matrix

• Automated non-value-added activities, met agreed deadlines, introduced monthly newsletter

• Actively imparted training to new staff, conducted health-check conference calls

• Co-ordinated necessary training, shared departmental business planning and process improvements

• Managed daily operations and trade execution in live APAC market

• Efficiently controlled trade settlement failures to mitigate financial risk

• Processed payments using MT103/MT202 for secure fund transfers

• Managed 24/5 global transaction processing in APAC, Germany & Luxembourg

• Oversaw 75+ workforce to support custody banking activities daily

• Initiated lean projects to boost processing performance by reducing errors

• Managed and executed off-book currencies like INR/EGP/PKR

• Managed overdraft situations by coordinating with treasury site

• Implemented procedures to recognize areas of improvement & enhance STP

• Assessed volume trends to ensure timely service delivery to clients

• Introduced diverse checklists for effective risk mitigation

• Conducted bi-annual and annual appraisals to develop adequate controls

• Initiated macros to enhance the productivity of checks

• Managed instructions for 4500+ funds ensuring uninterrupted process flow

• Processed accurate cash disbursement and receipt requests within deadlines

• Maintained relationships with clients via timely and efficient service

• Introduced diverse methods to boost productivity and mitigate risk