Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaymin Patel

Vadodara

Summary

  • Experienced Leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels at developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
  • Accomplished Account Management & Client Services professional with 7+ years supporting clients across US, LATAM, APAC & EMEA markets, delivering tailored IT staffing and workforce solutions in fast-paced, high-volume environments.
  • Skilled relationship builder, partnering directly with hiring managers, suppliers, and contingent workforce teams to gather requirements, align talent delivery, manage escalations, and ensure smooth operations within VMS/MSP ecosystems.
  • Experienced team leader and mentor, managing and coaching teams of 10–12 members, monitoring SLA/KPI reports, standardizing processes through clear SOPs, and driving continuous improvement to exceed client expectations.
  • Strong operational ownership including timesheet and invoice approvals, project tracking, client reporting, issue resolution, and coordinating SOW project delivery to keep projects on schedule and aligned with business objectives.
  • Trusted escalation point and problem-solver, recognized for handling complex scenarios with critical thinking, proactive communication, and a solutions-focused approach to maintain service continuity and client satisfaction.


  • Deep vendor network management, building and nurturing partnerships with prime vendors and direct clients to secure exclusive requirements, streamline submissions, and maximize consultant placement success.
  • Proven ability to support end-to-end staffing processes, from understanding requirements and screening candidates to coordinating interviews, gathering feedback, and managing onboarding and compliance.
  • Hands-on technical background with 5.5 years in Manual Testing across healthcare and eCommerce domains, specializing in test case design, defect tracking, functional testing, security validation, and ADA compliance testing.
  • Well-rounded staffing expertise, including full-cycle US IT recruiting and specialized Bench Sales—effectively marketing consultants across H1B, GC, USC, OPT, and EAD visas, negotiating rates, and driving high bench utilization and placement ratios.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Strategic Partner Relations Manager / Account Manager / Client Services Consultant

Dew Info-Systems Pvt. Ltd. (Dew Software)
09.2019 - Current
  • Directly engage with hiring managers to understand their requirements and deliver innovative solutions, applying industry best practices and market trends.
  • Foster strong relationships with hiring managers, suppliers, and contingent workers through proactive communication and collaborative problem-solving.
  • Serve as a key liaison between clients and suppliers, ensuring smooth information flow across VMS portals and alignment with client needs.
  • Own payroll, timesheet, and invoice approval processes, ensuring accuracy and compliance.
  • Proactively monitor submitted consultants' status, providing timely updates and resolving issues swiftly.
  • Conduct resume screening, shortlist top candidates, and present qualified profiles to hiring managers.
  • Collect and consolidate interview feedback, updating suppliers for informed decision-making.
  • Apply SOPs and critical thinking to manage complex scenarios, mitigate risks, and deliver positive outcomes.
  • Manage and mentor a team of 10–12 members providing support to clients across the US, LATAM, APAC & EMEA markets.
  • Oversee daily operations from India while collaborating with global production leads to ensure consistency.
  • Actively manage implementation plans for client projects, ensuring timely and successful delivery for SOW projects.
  • Understand client needs, enhancements, and software issues to drive solutions aligned with delivery schedules.
  • Act as the primary liaison between business and development teams on SOW projects.
  • Monitor and analyze SLA/KPI reports to surface insights, recommend adjustments, and support continuous improvement of capacity and productivity.
  • Provide performance feedback to onshore managers regarding team members.
  • Develop and maintain trust-based relationships with major clients, ensuring retention and growth.
  • Review and help maintain accurate SOP documentation to keep processes standardized, efficient, and easily transferable for backup or cross-coverage.
  • Ensure timely and accurate delivery of services and solutions to meet customer objectives.
  • Act as the primary point of contact for escalations and cross-functional coordination.
  • Gather client feedback on product updates and coordinate with software teams for continuous improvement.
  • Prepare and present regular progress reports and forecasts using key account metrics.
  • Own client engagement strategies, issue resolution, and deliver on commitments independently.
  • Communicate clear action plans to internal teams, suppliers, and clients when issues arise.
  • Drive new business opportunities and support long-lasting relationships through trust and proactive service.
  • Experience working on the Direct Client Requirements of our Recruiting Team.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Bench Sales Recruiter / Bench Sales Manager

Dew Info-Systems Pvt. Ltd. (Dew Software)
04.2020 - 07.2021
  • Marketed bench consultants to direct clients, tier-1 vendors, and preferred partners, securing projects quickly and consistently.
  • Identified requirements from portals, vendor networks, and contacts; negotiated best possible rates; managed interview scheduling and closures.
  • Built and maintained strong relationships with prime vendors to secure exclusive requirements and long-term partnerships.
  • Led daily and weekly reporting, tracked consultant project start/end dates, and maintained a live bench pipeline.
  • Mentored team members to improve placement ratios and streamline sales processes.
  • Posting the resume on all Job portals like Dice, Monster, Carrier Builder and social networking portals etc.
  • Prepare the consultants for the end client interviews.
  • Ensure prompt delivery of the consultants.
  • Broadcasting the Profile of the consultant and the Hotlist of the company on a periodical basis.
  • Expert in Bench Sales including of H1B, GC, USC & EAD Visa Types.

Information Technology Recruiter

Dew Info-Systems Pvt. Ltd. (Dew Software)
09.2019 - 03.2020
  • Managed full life cycle recruitment across the US: sourcing, interviewing, screening, formatting resumes, and placement of IT professionals in contract and permanent roles.
  • Posted consultant profiles on job portals (Dice, Monster, CareerBuilder, Indeed, etc.) and coordinated with vendors and hiring managers.
  • Attended vendor/client calls, negotiated rates, and ensured compliance with purchase orders.
  • Maintained candidate pipelines, tracked submissions and interviews, and supported smooth onboarding.

SR. SOFTWARE TESTER

Priya Sharma Software Pvt Ltd. (PSPL)
04.2014 - 09.2019
  • Project# 1: Health Care Domain (4.4 Years)
  • Synopsis: Client is a mediator between Medical Agencies and Their consumers. It dealt with consumer management, service deliveries & Its billing, invoicing, and claiming.
  • Responsibilities:
  • Analysis and understanding the requirement document.
  • Creating Test Cases according to Functional Requirements.
  • Extensively used defect tracking tool Sales force for logging and tracking defects.
  • Attended weekly status meetings, daily Kick-Off meetings and project meetings.
  • Perform testing Organization Security, Access roles, Audit trails & User login.
  • Perform ADA testing.
  • Project# 2: eCommerce Domain (9 Months)
  • Synopsis: Client’s platform brings design professionals and buyers together to propel sales of exclusive to-the-trade products.
  • Responsibilities:
  • Analysis and understanding the requirement document.
  • Prepared and executed manual test cases.
  • Report bugs/issues in bug tracking tools and keep track of them.
  • Re-verify bugs once it is resolved then update them.

US IT RECRUITER

DEW Info-Systems Pvt. Ltd.
04.2013 - 03.2014
  • Manage full cycle recruiting processes ensuring a positive candidate experience through the interview (attract, select, interview, negotiate and extend offer)
  • Develop and update job descriptions and job specifications
  • Screen candidates resumes and job applications
  • Conduct interviews using various reliable recruiting and selection tools/methods
  • Monitor and apply HR recruiting best practices
  • Collaborating with team members to understand positions and recruiting needs
  • Act as a point of contact and build influential candidate relationships during the selection process
  • Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
  • Develop an effective pipeline of key talent potentially available for immediate hire as succession planning needs dictate
  • Manage the scheduling and logistics of all interviews between candidates and hiring managers
  • Stay informed of trends and innovative recruiting techniques and best practices in HR
  • Providing follow-up correspondence to candidates on recruiting status via phone and email tracking recruiting activities and providing weekly activity reporting.

Education

MCA -

Sikkim Manipal University
08.2012

BCA - undefined

Veer Narmad South Gujarat University
04.2010

H.S.C - undefined

G.H.S.E.B
03.2007

S.S.C - undefined

G.S.E.B
03.2005

Skills

  • Talent acquisition
  • Managing key client accounts
  • Effective stakeholder communication
  • Proficient in contract negotiation
  • Client relationship management
  • Team coaching
  • SOW planning and execution
  • Vendor management

Certification

Automation Testing (Selenium WebDriver with Java) | Innate Labs Institute | 2014-11

Timeline

Bench Sales Recruiter / Bench Sales Manager

Dew Info-Systems Pvt. Ltd. (Dew Software)
04.2020 - 07.2021

Strategic Partner Relations Manager / Account Manager / Client Services Consultant

Dew Info-Systems Pvt. Ltd. (Dew Software)
09.2019 - Current

Information Technology Recruiter

Dew Info-Systems Pvt. Ltd. (Dew Software)
09.2019 - 03.2020

SR. SOFTWARE TESTER

Priya Sharma Software Pvt Ltd. (PSPL)
04.2014 - 09.2019

US IT RECRUITER

DEW Info-Systems Pvt. Ltd.
04.2013 - 03.2014

BCA - undefined

Veer Narmad South Gujarat University

H.S.C - undefined

G.H.S.E.B

S.S.C - undefined

G.S.E.B

MCA -

Sikkim Manipal University

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