Jaynam Raval
Markham
Summary
Passionate, engaging, and attentive customer service specialist trained in conflict resolution and communication. Seeking to leverage interpersonal skills to build customer loyalty for the organization.
Hardworking, reliable, and professional. Passionate about working with excellent leadership, teamwork, planning, and communication skills. Great people skills and provide impeccable customer satisfaction with solutions tailored to customer needs. Good competency for memorizing and committed towards team and unity.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sales Ambassador
Linq Agency Inc
11.2023 - 12.2023
- To promote LINQ client products and services, while successfully assisting the credit card application process for new customers
Insurance Advisor (Home and Auto)
Royal Bank of Canada
10.2022 - 09.2023
- Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Demonstrate a solid understanding of regulatory risk when writing and updating new business policies
- Apply critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks
- Perform front-line underwriting of Home and Auto policies
- Use procedures effectively and seamlessly during calls
- Also have OTL License
Telecommunication Sales Agent
Nordia Call Centre
03.2021 - 09.2022
- Respond to customer requests and promote sales to existing and new clients
- Connecting and building rapport with a variety of clients by actively listening to client’s needs and offering solutions (products and services) accordingly
- Delivering the right solution for clients evolving requirements with prompt and efficient service
- Negotiating and entering into contractual agreements in accordance with the company’s policies and procedures
- Accurately inputting, retrieving and accessing customer information from client database
- Providing insight into products and services
- Providing quotations regarding the installation and maintenance costs of products and services
- Providing prompt and exceptional sales and after sales experience by resolving concerns of clients immediately and effectively
Customer service representative
Contact Point 360 Inc
02.2021
- Respond promptly to customer inquiries through various communication channels (phone, email, chat)
- Provide accurate and timely information regarding products, services, and technical issues
Education
Diploma - Business
Seneca College
Toronto 01.2019 - 1 2021
Skills
Administrative support
Communication
Creative problem solving
International sales support
Multi-line phone talent
Report preparation
CRM
Strategic sales knowledge
Technical Support
Retail materials management
Sales expertise
Retail store support
Account management
Service standard compliance
Customer retention
Public speaking talent
Marketing and advertising
Database Management
Dispute tracking
Claims review
More About Me
Passionate about achieving a challenging position that allows meaningful contributions to business success. A detail-oriented student with strong working skills and the ability to learn concepts quickly. Quick thinker and well-skilled spontaneity and ability to tackle difficult situations with a calm mind and peacefully.
Certification
Ontario Home and Auto Insurance License
Timeline
Sales Ambassador
Linq Agency Inc
11.2023 - 12.2023
Ontario Home and Auto Insurance License
09-2023
Insurance Advisor (Home and Auto)
Royal Bank of Canada
10.2022 - 09.2023
Telecommunication Sales Agent
Nordia Call Centre
03.2021 - 09.2022
Customer service representative
Contact Point 360 Inc
02.2021
Diploma - Business
Seneca College
01.2019 - 1 2021