Jayne Sebastianne Shweta
Bengaluru
Summary
Customer-focused banking professional with experience at HSBC, supporting stakeholder engagement, operational excellence, and risk governance. Skilled in delivering high-quality client experiences, understanding customer needs, and supporting relationship management within financial services. Strong foundation in finance, customer service, and regulatory compliance.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Management Analyst
HSBC
Bangalore
06.2023 - Current
- Supported frontline and leadership teams in enhancing customer experience and engagement strategies across operations and financial crime functions
- Produced MI analysis and insights to improve service delivery, turnaround times, and customer outcomes
- Collaborated with cross-functional teams to ensure consistent and high-quality client communication standards
- Assisted in governance and reporting processes aligned with regulatory requirements and customer data confidentiality
- Partnered with stakeholders to identify process improvements that reduced inefficiencies impacting customer service
- Contributed to engagement initiatives that improved customer-facing team effectiveness and service quality
- Developed communication plans to support leadership messaging and operational alignment
- Demonstrated ability to influence stakeholders and drive adoption of initiatives aligned to user and business needs
Banking Assistant
Doha Bank
05.2022 - 08.2022
- Assisted customers with account queries, documentation, and service requests, ensuring prompt and professional resolution
- Supported relationship managers in delivering a seamless customer experience across retail banking services
- Coordinated cross-functional efforts among departments to resolve customer issues and improve service turnaround times
- Maintained customer confidentiality and compliance standards in all interactions
- Gained exposure to retail banking products, customer servicing processes, and branch operations
Financial Operations Intern
Petroserv
Doha
05.2019 - 08.2019
- Processed and reconciled vendor invoices to maintain accurate financial records
- Provided accounts payable support to enhance operational efficiency
- Assisted in financial transaction processing and reporting
- Analyzed financial data to support operational decision-making
- Coordinated with team members to ensure timely completion of financial tasks
Education
MBA - Finance
Christ University
Bangalore, India05-2023
BBA - General
Stella Maris College
Chennai, India05-2021
Schooling -
DPS-Modern Indian School
Doha, Qatar03-2018
Skills
● Customer Relationship Management
● Retail & Premier Banking Support
● Client Servicing & Query Resolution
● Financial Products Awareness
● Risk Management & Compliance
● Process Improvement
● Stakeholder Management
● Strategic Thinking
● Business Communication Skills
● Interpersonal Communication
Accomplishments
President at Toastmasters International, Qatar
Certification
ICA Certification (Financial Crime)
Timeline
Management Analyst
HSBC
06.2023 - Current
Banking Assistant
Doha Bank
05.2022 - 08.2022
Financial Operations Intern
Petroserv
05.2019 - 08.2019
MBA - Finance
Christ University
BBA - General
Stella Maris College
Schooling -
DPS-Modern Indian School