Goal-driven strategic leader and decisive business professional. Outstanding background managing multiple products & outlets. Strong entrepreneurial spirit, open mind and willingness to take on new challenges that require patience and perseverance.
Overview
6
6
years of professional experience
Work History
Founder & CEO
Trending Meals
Ahmedabad
08.2023 - 03.2024
Recruited, trained, and managed a diverse team of chefs, kitchen staff, and delivery personnel, fostering a collaborative and high-performance work environment.
Designed comprehensive training programs focused on food safety, recipe standardization, and customer service excellence.
Established and maintained rigorous quality control standards, conducting regular audits and inspections to ensure product consistency and excellence.
Implemented feedback systems to continuously improve recipes and service based on customer input.
Developed and implemented efficient kitchen workflows and standard operating procedures to ensure consistent quality and timely delivery of meals.
Monitored daily operations to ensure adherence to health and safety regulations.
Innovated and curated a diverse menu that catered to evolving customer preferences and dietary trends, ensuring a unique and appealing product offering.
Collaborated with nutritionists and chefs to create healthy and balanced meal options.
Negotiated with suppliers to secure high-quality ingredients at competitive prices, optimizing inventory levels to minimize waste and reduce costs.
Developed strong relationships with local and national vendors to ensure a reliable supply chain.
Oversaw the customer service strategy, ensuring a seamless and satisfying experience from order placement to delivery.
Handled customer inquiries and complaints with professionalism, implementing solutions to improve overall customer satisfaction.
Led marketing initiatives including digital campaigns, social media engagement, and promotional events to drive brand awareness and sales growth.
Analyzed sales data and market trends to refine marketing strategies and expand the customer base.
Managed the financial health of the business, including budgeting, forecasting, and financial reporting.
Implemented cost control measures and identified opportunities for revenue growth.
Leveraged technology to streamline operations, including the adoption of a robust online ordering platform and delivery tracking systems.
Ensured the cloud kitchen was equipped with the latest kitchen equipment and software for operational efficiency.
Developed and executed a strategic plan for business growth, including market expansion, product diversification, and partnership opportunities.
Conducted market research to stay ahead of industry trends and competitive landscape.
Brand Operations Manager
Bigspoon Foods Pvt. Ltd.
Ahmedabad
08.2020 - 07.2023
Developed and conducted comprehensive training programs for new hires and ongoing training for existing staff to maintain high service standards.
Created training materials and manuals to standardize processes across all outlets.
Implemented a mentorship program to enhance team skills and promote career development within the organization.
Conducted regular audits to ensure compliance with food safety regulations and company policies.
Implemented quality control procedures to maintain high standards of food preparation and service.
Oversaw the daily operations of 65 outlets of the celebrity brand Mehfil Biryani by Zakir Khan, ensuring consistency and quality across all locations.
Coordinated with regional managers to streamline processes and implement operational standards.
Identified and addressed operational inefficiencies, resulting in a 15% improvement in overall productivity.
Implemented inventory management systems to reduce waste and optimize supply chain logistics.
Monitored key performance indicators (KPIs) to track outlet performance and identify areas for improvement.
Prepared and presented detailed operational reports to senior management, outlining achievements, challenges, and strategic plans.
Led a team of 400+ employees, fostering a collaborative and motivated work environment.
Coordinated with cross-functional teams, including marketing, finance, and logistics, to support business objectives and drive growth.
Introduced innovative approaches to streamline kitchen operations and enhance the customer experience.
Led the implementation of new technologies, such as order management systems and customer feedback platforms, to improve operational efficiency.
Assisted in the strategic planning process to expand the brand’s footprint and market presence.
Executed promotional campaigns and initiatives to drive sales and increase market share.
Managed relationships with vendors and suppliers to ensure timely delivery of high-quality ingredients and supplies.
Negotiated contracts and pricing to optimize costs and ensure favorable terms for the company.
Kitchen Manager
Curefoods Pvt. Ltd. (Eatfit)
Ahmedabad
10.2019 - 04.2020
Eatfitmed decisions to improve profitability.
Shift Manager
Sapphire Foods Pvt. Ltd. (Pizza hut)
Ahmedabad
04.2018 - 10.2019
Trained and mentored new employees to maximize team performance.
Cooperated with co-workers to improve customer experience and manage storefront.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Excelled in every store position and regularly backed up front-line staff.
Tracked receipts, employee hours, and inventory movements.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Assisted in organizing and overseeing assignments to drive operational excellence.
Launched quality assurance practices for each phase of development.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Management Trainee
Grand Seasons Hotel
Kuala Lumpur
10.2017 - 03.2018
Management Trainee
Radisson Blu Hotel, Resort & Spa, Udaipur
Udaipur
05.2015 - 10.2015
Education
Bachelor of Hotel & Tourism Management -
Vivekanand Institute of Hotel & Tourism Management
Consultant and Independent Reviewer at Trending Actuaries and Consultants (Pty) LtdConsultant and Independent Reviewer at Trending Actuaries and Consultants (Pty) Ltd