Hi, I’m
JAYANTILAL PARIHAR
Deputy Manager
Ghatkopar East
Summary
Seasoned banking professional with over 5 years of experience in financial services, currently serving as Deputy Manager at HDFC Bank. Known for providing top-tier customer support, leading high-performing teams, and enhancing digital banking operations. Possess in-depth knowledge of banking procedures and regulatory compliance standards. Eager to leverage expertise in client relationship management and process enhancement to drive service excellence and create lasting value in a growth-oriented role.
Overview
7
years of professional experience
2021
years of post-secondary education
4
Certifications
4
Languages
Work History
HDFC Bank
Deputy Manager, Virtual Care
10.2022 - Current
Job overview
- Spearheaded end-to-end digital customer support, ensuring enhanced customer satisfaction and experience.
- Provided expert consultation on retail banking products, digital services, and financial solutions.
- Efficiently resolved escalated queries, maintaining high service quality and customer retention.
- Led and mentored a team of service associates to consistently exceed performance KPIs.
- Conducted onboarding and training programs for new hires on banking procedures, compliance, and digital tools.
- Maintained strict adherence to RBI regulations and internal audit standards
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
HDB Financial Services
Phone Banking Officer
10.2019 - 09.2022
Job overview
- Delivered exceptional customer support by assisting clients with inquiries related to banking products, account services, and digital channels.
- Gained in-depth knowledge of retail banking systems, financial products, and regulatory guidelines to provide accurate and compliant information.
- Efficiently managed a high volume of inbound calls while maintaining service quality, and minimizing customer wait times through effective prioritization.
- Strengthened client relationships through clear communication, active listening, and a personalized approach to addressing customer concerns.
- Promoted banking products and services by identifying customer needs and offering suitable solutions, contributing to increased cross-sell opportunities.
- Demonstrated time management and multitasking skills, ensuring prompt resolution of customer issues during peak hours.
- Consistently met performance targets for customer satisfaction, call handling time, and first-call resolution, earning recognition for service excellence.
Dagina Jewellers
Accountant
04.2018 - 09.2019
Job overview
- Maintained accurate financial records using Tally and Winmoney accounting software.
- Managed daily financial transactions, ledger entries, and account reconciliations to ensure data accuracy.
- Handled timely billing processes and monitored inventory for gold and jewelry stock, supporting smooth business operations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Education
University of Mumbai
Master of Commerce (M.Com)
University Overview
GPA: 76%
University of Mumbai
Bachelor of Commerce (B.Com)
University Overview
GPA: 53%
Vidya Niketan Jr. College
H.S.C
University Overview
GPA: 64%
Modern English Medium School
S.S.C
University Overview
GPA: 63.40%
Skills
Banking Operations: Proficient in digital banking, compliance, customer service, and audits
Certification
Certificate in Tally Accounting (by NGO)
Additional Information
- Creative Arts: Passionate about dancing, acting, sketching, photography, and music, actively involved in various cultural events.
- Strategic Games: Enjoy playing chess and carrom, which enhance focus, patience, and strategic thinking.
- Tech Enthusiast: Continuously exploring and learning emerging digital tools and technologies, especially in the banking and service domains.
- Soft Skills: Recognized for strong communication skills, emotional intelligence, and a collaborative approach in team settings.
- Cultural Engagements: 2nd Runner-Up in a college-level modeling competition and frequent participant in inter-college dance and stage programs.
- Community Contribution: Volunteered in blood donation drives and participated in tree plantation campaigns to support social and environmental causes.
Accomplishments
- Utilized Microsoft Excel to manage and analyze customer service data, streamlining support workflows and tracking resolution timelines.
- Supervised a team of customer support staff, ensuring smooth day-to-day operations and adherence to service standards.
- Delivered consistent customer satisfaction by promptly resolving queries and maintaining high service quality.
- Contributed to customer retention through efficient support and clear communication regarding banking products and services.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Software
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Timeline
Deputy Manager, Virtual Care
HDFC Bank
10.2022 - Current
Phone Banking Officer
HDB Financial Services
10.2019 - 09.2022
Accountant
Dagina Jewellers
04.2018 - 09.2019
University of Mumbai
Bachelor of Commerce (B.Com)
01.2019
Vidya Niketan Jr. College
H.S.C
01.2016
Modern English Medium School
S.S.C
01.2014
University of Mumbai
Master of Commerce (M.Com)
01.2021
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