Jayprakash Mohanty

Managed end-to-end incident and problem resolution, ensuring adherence to SLAs and minimizing downtime.

Performed root cause analysis and implemented permanent fixes for recurring issues.

Monitored application health, scheduled jobs, and integrations using industry-standard tools, proactively addressing potential risks.

Debugged and optimized SQL queries, indexes, and constraints, improving database and application performance.

Analyzed logs and system metrics on Linux/Unix environments to troubleshoot issues and support performance tuning.

Partnered with Dev, QA, and DevOps teams during releases, deployments, and production validations.

Automated repetitive tasks (monitoring, log analysis, reporting) using shell scripts and Java , reducing manual effort.

Created and maintained runbooks, SOPs, and knowledge base documents; mentored junior engineers and provided KT sessions.

Supported 24x7 on-call rotation, responding to high-priority production incidents and providing timely communication to stakeholders.

• Passively involve during application deployment, DB Patching, Upgrade and change activities.
• Provide the resolution for Incident ticket and Service request.
• Good Knowledge on Application Logs.
• Promptly notify any critical issue and coordinate with the concerned teams and follow up on the resolution.
• Ability to resolve tickets using KEDB information.
• Responsible to assign tickets to Application SMEs / Other groups.
• Responsible to communicate status of ticket.
• Tracking the ticket to its closure.
• Analyse impact of planned patch upgrade / outage.
• Perform application check out after patch update / outage.
• Good Knowledge ITIL v3 framework.
• Trouble shooting, Issue Resolving.
• Responsible for documentation i.e., AOD and SOP preparation. Preparing Daily reports by using BMC Remedy tool and providing information regarding Open tickets, Aging tickets, non-aging tickets to the client.
• Involve in bridge calls depending upon criticality of issues.
• Have done Monitoring setup as per the business requirements, to get alert emails.
• Debugging the java code according to the requirement.
• Have coordinated with Development team for Deployment, Release and Upgrade for Validation of our Application.
• Involved in Daily Standup Call with Lead and Manager.