Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Preferredlocation
Academicdetails
Mailingaddress
Passportdetails
Key Result Areas
Personal Information
Training
Timeline
Generic
Jay Ram Kumar

Jay Ram Kumar

Delhi,new delhi

Summary

Highly versatile and energetic professional with a proven track record of achieving business growth objectives in a rapidly changing environment. Experienced in Procurement & Administration, bringing extensive knowledge in buying and a solid background in supervising floor operations to ensure smooth workflow. Expertise lies in enhancing team productivity and maintaining high standards of customer service. Strong leadership and problem-solving skills, excelling at managing daily tasks and resolving issues promptly. Solid background in procurement and supplier management, successfully negotiating key contracts and streamlining purchasing processes to enhance cost efficiency. Demonstrated ability in vendor relationship management and strategic sourcing adds value to skill set.

Overview

2025
2025
years of professional experience

Work History

Buyer Manager

MICHELIN INDIA PRIVATE LIMITED
2023 - Current
  • Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Reviewed proposals, qualified vendors, and recommended optimal suppliers.
  • Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Represented company at national and regional trade shows.
  • Led procurement team by training staff and overseeing purchasing decisions.
  • Devised and executed annual purchasing plans and contracts.
  • Managed vendor payment processes, resolving discrepancies promptly and maintaining healthy relationships with suppliers to ensure continued support in future business dealings.

Assistant Manager-Buyer

Michelin India Pvt. Ltd.
11.2018 - 12.2023
  • Sourcing strategy, managing suppliers portfolio and proposing purchase strategies with best value propositions
  • Analysing, challenging and consolidating needs; defining tactical approach for high value purchases
  • Monitoring business impact through regular updates via business intelligence and market surveys
  • Maintaining contact with internal customers & specifiers to ensure early involvement of Purchase Department
  • Acting as Purchase Representative in Reverse Auctions & Forward Auctions; practicing Value Chain Analysis in project mode purchases and saving cost
  • Identifying and defining potential savings in purchase of tangible and intangible services
  • Benchmarking with other countries and implementing best practices of services with consolidation across different geographical locations
  • Performing face-to-face negotiations with suppliers for best value creation in purchase of products and services
  • Formulating contract drafts, terms & conditions and negotiations with legal inputs on high value projects purchases & transactional process
  • Ensuring that requests from internal customers are in compliance with the purchasing policy and guidelines
  • Checking that purchase requisitions are approved according to the hierarchy matrix defined, prior to order creation
  • Following up on orders, administrative documents, check data (vendor, price, delivery & quantity), contracts & supply plans by contacting suppliers, internal customers & accounts payable
  • Creating new supplier code & updating existing ones in ERP; building database for purchase
  • Processing advances against bank guarantee & payment resolution.

Retail Floor Supervisor

Vodafone Services Pvt Ltd
2008 - 2010
  • Resolved conflicts among staff members diplomatically, maintaining harmonious working environment conducive to productivity.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on floor.
  • Evaluated work of 5 floor employees to improve performance.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.

Idea Services
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Police Science, India

RAM LAL ANAND
New Delhi,India
03.2006

Skills

  • Customer Management
  • Global E Bidding
  • Facility Management
  • Retail Management
  • Procurement
  • Cost and Value Analysis
  • Vendor Management
  • Events Management –International
  • Negotiations/Contracts Construction
  • Contributed in Deploying ERP OPE implementation project in year 2015 for Michelin India Pvt Ltd
  • Supervised all indirect purchases, goods & services under Michelin India Pvt Ltd (Greenfield Project) in Sep 2015-Till date Such as
  • Travel (Euro €2 Million) including employee transportation, car rental services
  • Marketing & Communication (Euro €19 Million) including printing, goodies, branded items & posters
  • Employee Support Services (Euro €16 Million)including office stationery, consumables, general supplies, housekeeping services, office maintenance, training services & canteen services
  • Consultancy (Euro €23 Million) related to recruitment
  • Implemented procurement via Oracle P2P, Ariba Global Sourcing Platform, Hermes (Ivaluva) Vendor Management systems to support function growth
  • Led company-wide global sourcing initiatives in spend management for both manufacturing and indirect spend with a plan to reduce costs by over Euro 35 to 4 Million in four (04) years

Customer Satisfaction

Customer Relations

Staff Coaching

Operations Management

KPI Monitoring

Employee Training

Critical Thinking

Accomplishments

Projects :


1- ERP implementation.

2- Moto GP event.

3- Michelin Ground Breaking Event.

4- EBU Projects

5- Logistics Carbon Footfall reduction .

Languages

English
Hindi

Preferredlocation

Delhi NCR/Benguluru

Academicdetails

  • Completed Retail Dimploma in Level-1,2 & 3 from IIJT in 2009.
  • B.A (hons) in Political Science from Delhi University, Ram Lal Anand college in 2006.

Mailingaddress

S-666 Shakarpur, Laxmi Nagar, ND, 110092

Passportdetails

P7024292

Key Result Areas

  • Sourcing strategy, managing suppliers portfolio and proposing purchase strategies with best value propositions
  • Analysing, challenging and consolidating needs; defining tactical approach for high value purchases
  • Monitoring business impact through regular updates via business intelligence and market surveys
  • Maintaining contact with internal customers & specifiers to ensure early involvement of Purchase Department
  • Acting as Purchase Representative in Reverse Auctions & Forward Auctions; practicing Value Chain Analysis in project mode purchases and saving cost.
  • Identifying and defining potential savings in purchase of tangible and intangible services
  • Benchmarking with other countries and implementing best practices of services with consolidation across different geographical locations
  • Performing face-to-face negotiations with suppliers for best value creation in purchase of products and services
  • Formulating contract drafts, terms & conditions and negotiations with legal inputs on high value projects purchases & transactional process
  • Ensuring that requests from internal customers are in compliance with the purchasing policy and guidelines
  • Checking that purchase requisitions are approved according to the hierarchy matrix defined, prior to order creation
  • Following up on orders, administrative documents, check data (vendor, price, delivery & quantity), contracts & supply plans by contacting suppliers, internal customers & accounts payable.
  • Creating new supplier code & updating existing ones in ERP; building database for purchase.
  • Processing advances against bank guarantee & payment resolution.

Personal Information

Date of Birth: 11/11/83

Training

  • Completed training in Customer Service Excellance from Dale Carnegie In March 2014.
  • Completed Customer Service Retail training from Vodafone in 2009.
  • Go Getter Awarded in March 2014 in Michelin India Pvt ltd.
  • Received Polaris Gold Award as employee for the Year 2018 in Michelin India Pvt. Ltd.
  • Received Polaris Gold In Customer Services in 2014 in Michelin India Pvt Ltd.
  • Received the Highest Achiever Award in IDEA in 2008.

Timeline

Assistant Manager-Buyer

Michelin India Pvt. Ltd.
11.2018 - 12.2023

Buyer Manager

MICHELIN INDIA PRIVATE LIMITED
2023 - Current

Retail Floor Supervisor

Vodafone Services Pvt Ltd
2008 - 2010

Idea Services

Bachelor of Arts - Police Science, India

RAM LAL ANAND
Jay Ram Kumar