Jayshankar Prasad

• Assisted with customer service and account-opening procedures.
• Learned best practices in cash handling, document verification, and transaction recording.
• Supported bank staff in daily operations, contributing to a smooth workflow.
• Meet sales and service targets, such as loans, credit cards, and wealth management solutions, and maintain high-quality customer interactions.
• Resolved customer queries and complaints efficiently, providing excellent service, and adhering to service timeliness standards.
  
• Prepare reports on branch performance metrics, such as sales figures, customer satisfaction, and operational efficiency.
• Identify and mitigate potential risks related to fraud, compliance, and operational issues.

-Proficiently managed escalations encompassing legal and social concerns by responding to emails and orchestrating resolutions to grievances.

-Conducted daily and weekly stand-up meetings with CREs to uphold optimal visibility of vital information. Productivity and efficiency in the management of escalations.

Conducted comprehensive training sessions to enhance staff proficiency, and audited the quality of customer retention and satisfaction for the resolution of escalations.

- Understanding company products, services, and policies to provide accurate information.

- Experienced handling a high volume of customer inquiries efficiently, that involved proactive communication with shipping partners and third-party logistics (3PL) providers and promptly responding to customer inquiries via chat and email.

- Monitored incoming support requests from customers via chat, email and other channels.

- Assisted in the implementation of a new CRM system, improving tracking and resolution of customer queries with collaborating with other departments and showcase improvements made based on customer feedback.