Jayshree Gupta

• Completed a six-month intensive training on advanced event management software, gaining comprehensive technical expertise.
• Provided continuous support to event planners, troubleshooting technical issues and offering tailored advice to optimize software usage for seamless event planning.
• Regularly engaged with clients to identify and resolve recurring problems, while recommending best practices to enhance workflow efficiency.
• Contributed to software improvement by documenting client feedback, identifying potential issues, and helping refine the platform to better meet user needs.
• Simplified complex technical concepts for clients, ensuring they could efficiently navigate and use the software to improve their event planning processes.
• Maintained thorough and professional records of all client interactions, supporting ongoing company efforts in refining services and fostering stronger client relationships.

This role has enhanced my technical expertise and communication skills, allowing me to effectively bridge the gap between event planners and software development teams while ensuring client satisfaction and continuous improvement of the platform.

• Led and developed a team of Managed Service Providers (MSPs) to deliver high-quality, accurate customer experiences, fostering a culture of continuous improvement and achievement through coaching, training, and recognition.
• Collaborated with Centurion Lounge vendor staff to ensure exceptional service for visitors, identifying and implementing operational improvements to enhance the overall customer experience.
• Managed team performance through regular evaluations, creating actionable development plans and driving business outcomes aligned with customer, employee, and shareholder goals.
• Oversaw data management activities in partnership with Data Managers, ensuring execution and quality control of deliverables while coordinating internal and regulatory audits to close findings.
• Efficiently allocated resources and managed workload across projects, ensuring optimal productivity and quality across all operations.

• Upsold premium American Express products, including Platinum and Corporate Credit Cards, while identifying high-risk transactions and detecting fraud such as account takeovers and theft.
• Monitored transaction queues in real-time, resolving issues within SLAs by collaborating with banks and customers to verify and cancel fraudulent activities, balancing customer needs with company priorities.
• Developed fraud analysis models, analyzed transaction patterns, and recommended system improvements and anti-fraud measures, enhancing detection and prevention strategies.
• Generated risk management and suspicious activity reports to provide leadership with actionable insights, driving continuous improvement in fraud prevention efforts.

• Conducted quality audits, implemented new policies, and ensured compliance with company regulations and health and safety standards.
• Identified new business opportunities, followed up on leads, and developed tailored proposals to prospective clients.
• Built and maintained strong relationships with staff, clients, and vendors, fostering collaboration and ensuring effective communication.
• Monitored operations and staff performance, developing strategies to improve efficiency, reduce costs, and enhance overall business outcomes.
• Compiled sales and performance reports, provided staff training, and offered ongoing support for team development.

• Provide support to the managers in quality control by hiring required staff
• Keeping track records of clients and employees Implementing new policies
• Training new staff
• Keeping track of employee