Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards And Scholarships
Timeline
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Jayshree Kanojiya

Program Support Operation Specialist
Jabalpur,Madhya Pradesh

Summary

Dynamic and professional, proven track record in sales and program support operations. Four years of hands-on experience driving revenue growth through strategic sales initiatives. Two years and 9 months of expertise optimizing operational processes to enhance program efficiency. Exceptional interpersonal skills for building and nurturing client relationships, fostering long-term partnerships. Proficient in leveraging data-driven insights to inform decision-making and streamline operations.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
4
4
Certifications

Work History

Program Support Operation Specialist

Magnit Global
08.2022 - Current
  • Improved operational efficiency by streamlining processes and implementing new workflow strategies.
  • Ensured compliance with industry regulations, minimizing risk exposure for the organization.
  • Streamlined customer service procedures, reducing response times and increasing customer satisfaction.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Facilitated smoother day-to-day operations by establishing clear guidelines for task prioritization and resource allocation.

Customer Experience Specialist

Etech Global Service
Vadodara
09.2018 - 08.2022
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
  • Provided personalized service, anticipating customer needs and offering tailored solutions.
  • Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Streamlined customer support processes for increased efficiency and faster resolution times.
  • Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.

Education

PGDCA -

Makhanlal Chaturvedi National University of Journalism And Communication
Jabalpur
08.2022 - 08.2023

BE - Electronics and Communication

Gyan Ganga College And Technology/ RGPV
Jabalpur
08.2014 - 05.2018

Class XII -

Saraswati H. S. School
Jabalpur
07.2013 - 06.2014

Class X -

Saraswati H. S. School
Jabalpur
08.2011 - 06.2012

Skills

  • Customer relations

  • Time management abilities

  • Operations coordination

  • Basics Power BI data visualization

  • Basics Python development

  • Structured query language experience

  • Skilled in creating presentations using MS PowerPoint

  • Experienced with MS Excel

  • Data-driven decision making

  • Client relationship management

  • Customer relations

Certification

Process Data from Dirty to Clean - Coursera

Awards And Scholarships

  • Awarded 'Medhavi Vidhyarti Protsahan' award from honorable chief minister for scoring 85% in higher secondary exam.
  • Awarded 'Pratibha Samman' award for securing highest marks in high school examination for Garha Region.
  • Awarded 'Pratibha Samman' award for securing 3rd position in higher secondary examination for Garha Region.

Timeline

Program Support Operation Specialist

Magnit Global
08.2022 - Current

PGDCA -

Makhanlal Chaturvedi National University of Journalism And Communication
08.2022 - 08.2023

Customer Experience Specialist

Etech Global Service
09.2018 - 08.2022

BE - Electronics and Communication

Gyan Ganga College And Technology/ RGPV
08.2014 - 05.2018

Class XII -

Saraswati H. S. School
07.2013 - 06.2014

Class X -

Saraswati H. S. School
08.2011 - 06.2012

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Jayshree KanojiyaProgram Support Operation Specialist