Jayshree Menon

Accounts Payable (AP)

• Preparing and processing invoices in Oracle for payment processing, ACH payments, and checks, ensuring timely vendor payment.
• Reconciling vendor statements and resolving discrepancies, while maintaining accurate records of all AP transactions.
• Responding to vendor inquiries regarding payment status, negotiating payment terms, and maintaining positive vendor relationships.
• Collaborating with multiple teams to streamline payment processes and resolve issues.
• End to end support from billing carrier invoices to carrier payments and billing customers for services rendered.
• Handled the weekly call to discuss open issues.
• Generating and analyzing accounts payable reports, providing insights for process improvements, and developing SOPs for AP functions.
• Utilizing AP software to manage transactions, troubleshoot system issues, and enhance efficiency.

Accounts Receivable (AR)

• Coordinating with the customer for payment of invoices and other resolutions.
• Posting payment entries in the Oracle system.
• Handling transitions coming from US and training the team members accordingly.
• Looking after the Quality control of team members.
• Conducting One to One meeting with team members to discuss about queries and concerns and taking care of their ratings and discussing it with the management.
• Arranging for Calls and training, scheduling meeting with US and conducting trainings and meeting for team members.
• Checking all the payment related queries on Oracle.
• Looking after the Disputes of Client and ensure accurate and appropriate responses.
• Corrections of Invoices generated and preparing New Invoices.
• Handling different kind of projects.
• Reviewing of exceptions and escalating it to the Internal clients via calls and meetings.
• Providing training to freshers/new joinees.

Ad hoc Responsibilities

• Coaching new joiners in the team.
• Take first-level interviews and an Excel test.
• Production Review and Quality Checks of the entire team.
• Team meets and work allocation.
• One-on-one with the team members for providing feedback and improvement areas.
• RCA of process and providing solutions to clients in timely manner.
• Migration of new projects/process & new application testing.

Certifications

• Have been awarded certificate of achievement on multiple occasion for Project Handling and Individual Contributor.

Accounts Receivable (AR)

• Extracting reports of disputes received from SAP and collating the data in Excel.
• Allocation of work between team mates such that appropriate level of work is given and collaborated closely with users to ensure adequate work and productive utilization during the shift.
• Ensure timely & accurate processing of disputes received via mails within specified time limit.
• To ensure that goals are met with focus on key performance indicators.
• Collaborating with different teams across verticals to ensure that customer receives end to end resolution.
• Providing feedback to the respective queue whose error has led to error in invoices.

Interface Document - IDOC Team

• To extract reports of stuck IDocs from SAP for the collection of errors into an Excel.
• Allocation of work within team members to ensure productive utilization.
• Ensure timely and accurate processing of IDoc within the specified time limit, and meeting quantitative and qualitative targets.
• Identification and rectification of errors between different legacies, and ensure parity.
• Generation of accurate and timely invoices to customers.
• Sending a daily report to stakeholders and keeping them in the loop with regard to the updated status.

Ad hoc Responsibilities

• Collaborating with corporate clients by means of customer visits, and helping them resolve their disputes at their premises, thereby giving them priority-based service and aiding revenue collection.
• Coached new joiners in the team regarding dispute resolution and providing a holistic solution to solve the customer's issue.
• Helping associates understand on reading between the lines for better understanding of customers query by means of taking sessions on the floor and taking live cases for review.
• Improve the team's quality by providing feedback and sharing best practices.
• Compiled team data with regards to individual stats to be circulated within the team to know average stats and accordingly improve own performance.
• Successfully taken migration of IDOC from different countries like Manila, Chengdu and India
• Improved process by giving suggestions and ideas towards the same

Certification

• Have been awarded certificate of achievement for going Extra Mile beyond standard expectations on several occasion

Commission Process

• Solving mails related to Commission of Advisors and curbing revenue leakage by keeping tabs on commission payouts.
• Provide support to frontline advisors with regards to queries pertaining calculation of variable payment.
• Review and explain inquiries pertaining to calculation of payouts given to advisors based on their targets and performance.
• Handling advisor complaints in accordance with companies’ policies.
• Maintain personal productivity and quality standards along with other key performance indicators.
• Prepare the Reports using MS-Excel.
• Catalyst Corporate Services Pvt. Ltd was incorporated in 1992 and is providing a wide range of outsourcing, consulting and recruiting services. It is actively engaged in undertaking Techno -Economic Feasibility and Viability studies for new projects, obtaining funding for clients through debt sources and advising companies in raising funds from the capital markets. Aditya Birla Sun Life Insurance Company Limited (ABSLI) is a joint venture between the Aditya Birla Group, a well-known Indian conglomerate and Sun Life Financial Inc, one of the leading international financial services organizations from Canada.
• Improved process by sharing ideas and giving feedback received for being agent’s first point of contact.