Summary
Work History
Education
Skills
Timeline
Generic

Jayson Victor

Summary

The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility Seasoned Senior Customer Support Representative with substantial background in providing high-quality customer service. Strengths include handling complex customer inquiries, managing escalated issues effectively and fostering strong customer relationships. Proven ability to lead team initiatives that enhance operation efficiency and improve customer satisfaction levels.

Work History

Sr. Customer Support Representative

Majorel Pvt ltd. (Booking.com)
  • Logged and documented incoming customer communications, taking ownership of support queries, and ensuring their effective resolution.
  • Managed the resolution of support issues reported to the team, delivering timely and accurate outcomes.
  • Maintained professional communication with customers, providing clear, precise, and detailed updates throughout the resolution process.
  • Troubleshot complex problems and provided expert advice on appropriate solutions.
  • Addressed and resolved customer complaints efficiently, enhancing customer satisfaction and loyalty.
  • Oversaw and managed database records related to customer service, ensuring accuracy and integrity.
  • Drafted detailed status reports on customer service issues, providing insights and progress updates to relevant stakeholders.
  • Demonstrated adaptability and cross-cultural competency by handling customer queries in multiple languages, including Russian, Arabic, and other diverse languages, tailoring support strategies to meet specific regional and linguistic needs.

Customer Support Executive

TruckX technologies
  • Responded to and resolved user inquiries and support requests efficiently, ensuring prompt resolution of help desk calls.
  • Documented all incoming support requests and actions taken, completing tasks or escalating issues to appropriate information technology staff as needed.
  • Provided fundamental troubleshooting and support for common desktop software, database access, network connectivity, networked equipment, and email systems.
  • Ensured effective communication with users throughout the support process, offering clear guidance and solutions to resolve issues.

Education

10+2 -

NENBSE (North east National board of school education)
01.2014

Skills

  • Client Retention Strategies
  • Escalation management
  • Software troubleshooting
  • Training and mentoring
  • Call Management
  • Data Entry
  • Inbound and Outbound Calling
  • Complaint resolution

Timeline

Sr. Customer Support Representative

Majorel Pvt ltd. (Booking.com)

Customer Support Executive

TruckX technologies

10+2 -

NENBSE (North east National board of school education)

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Jayson Victor