Jaysunder Konar
Pune
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Specialist
Concentrix (Dell Technologies)
Pune
03.2022 - 12.2024
- Provided technical support to over 500 customers in resolving their technical issues
- Helped customers in setting up and troubleshooting their hardware systems
- Handled customers with more difficult technical issues requiring a greater level of personalized care by taking continues follow-up with customers and maintained customer satisfaction by providing timely and accurate solutions to their queries
- Assisted customers via phone, chat, and email, providing troubleshooting guidance for both hardware and software issues in a fast-paced, ticket-based environment
- Collaborated with different departments to ensure smooth implementation of new technologies
- Deliver support to team members to identify appropriate solutions for issues using the company knowledge base, resulting in reduction of escalations
- Implemented regular follow-ups with customers to ensure that all issues were fully resolved, achieving a 98% problem resolution rate
- Experience on Applications like Salesforce, SFDC, Digital Tech Console, SPMD, Turbotech.
Senior Associate
Wipro Limited (Telstra Group Limited)
Pune
08.2019 - 02.2022
- Documented all work performed in timely manner for accurate record-keeping
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Solved problems proactively, implementing standard solutions, as well as developing customized approaches
- Spearheaded client relations improvement initiatives, enhancing customer satisfaction and loyalty
- Analyzing the performance of each individual by preparing the weekly performance tracker, preparing Root Cause Analysis for the errors committed and sharing the feedback to the outliers along with the action plan
- Handled queries via email, chat room or instant message, identify customers problems and provide possible solutions
- Performed Service New Activation, Service Port out , Upgrade Downgrade the service and scheduled appointment, fee waivers, Business Broadband plans, and refund requests as it was broadband and telecommunication process.
- Experience on Applications like Salesforce, Maxim, FlexCab, XD fast, Emptor.
Data Entry Operator
Aramex India
Mumbai
07.2018 - 03.2019
- Monitored warehouse performance metrics to identify areas for improvement or necessary adjustments
- Mastered order processing and stock management as per client requirement
- Reviewed work orders and provided instructions to laborers
- Conducted regular inventory audits, maintaining accurate stock levels
- Utilized warehouse management systems to track inventory and optimize storage
Education
Bachelor of Commerce - Accounts
Dr.D.Y. Patil Arts Commerce & Science College
Pimpri, Pune10.2020
High School -
Dr.D.Y. Patil Higher Secondary School
Pimpri, Pune02.2015
Skills
- Interpersonal communication
- Teamwork
- Problem-solving
- Time management
- Decision-making
- Professionalism
Certification
ADIT (Advance Diploma in Information Technology)
Accomplishments
- Managed 35+ daily customer calls; answered customer questions, clarified product features and specifications, and worked to resolve issues for 93% customer satisfaction rating.
- Achieved consistent weekly 300+ customers handling.
- Awarded as an employee of the quarter to achieve highest CSAT (Customer satisfaction) Score.
Hobbies and Interests
- Travel
- Sports
Disclaimer
I Jaysunder Chinnadurai Konar hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Technical Specialist
Concentrix (Dell Technologies)
03.2022 - 12.2024
Senior Associate
Wipro Limited (Telstra Group Limited)
08.2019 - 02.2022
Data Entry Operator
Aramex India
07.2018 - 03.2019
Bachelor of Commerce - Accounts
Dr.D.Y. Patil Arts Commerce & Science College
High School -
Dr.D.Y. Patil Higher Secondary School
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