JAYWANT KUJUR
Vijay Nagar
Summary
As Head of Business Operations, the role is a blend of strategic, operational, and managerial functions, focused on aligning operations with business goals, optimizing processes, and leading teams to drive organizational success and foster a culture of excellence.
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
2025
2025
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Head of Business Operations
Sensonic IN India Private Limited
4 2024 - Current
- As Head of Business Operations, the role is a blend of strategic, operational, and managerial functions, focused on aligning operations with business goals, optimizing processes, and leading teams to drive organizational success and foster a culture of excellence
- Strategic Leadership and Alignment: Direct Report to Managing Director/Chief Commercial Officer to establish and refine strategic direction, translating high-level objectives into actionable plans aligned with market trends and operational capabilities
- Setting and monitoring KPIs to ensure continuous improvement and alignment with business goals
- Established an internal process review cross-collaborating HR, Finance, Customer Success and Project Management functions
- Sales and Customer Relations: Acting as the main point of contact for key clients, specifically in the Railway’s Signalling & Telecommunication (S&T) and Track sectors (Railway Board, Indian Railways/Metro, RDSO)
- Building and mentoring a collaborative and innovative sales and marketing team focused on customer satisfaction and growth
- Increased the revenue of subsidiary by 200% within 1 year with a pipeline of >50Cr
- Business Development and Market Expansion: Building a robust pipeline by identifying new clients and cultivating strong relationships with key stakeholders, including clients and industry influencers
- Developing strategic plans to penetrate new markets, expand revenue, and align sales strategies with broader business goals
- Tracking sales metrics and refining strategies to meet performance targets, while staying informed on industry trends and competitor activities
- Actively involved in pre-bid specification drafting and supporting customers for bid qualifications for new technologies
- Bid and Proposal Management: Leading the bid process by reviewing RFPs, making Go/No-Go decisions, preparing costing sheets, assessing risks and opportunities, and attending pre-bid meetings to ensure competitive and strategic proposals
- Project Management and Operational Efficiency: Overseeing project delivery to meet customer requirements, ensuring projects align with technical, safety, quality, and financial standards
- Managing budgets for operational units, optimizing resources, and fostering a team culture of collaboration, accountability, and continuous improvement
- Stakeholder Engagement and Communication: Building strong relationships with internal and external stakeholders, facilitating clear interdepartmental communication to ensure alignment with operational strategies, and working with partners and suppliers to drive innovation and enhance effectiveness
- Financial Acumen: Budgeting and Forecasting: Develop and manage budgets for operational units, forecasting expenses, revenues, and resource needs to align with business goals
- Profit and Loss (P&L) Oversight: Oversee P&L for operational units, analyzing variances and implementing corrective actions to maintain profitability
Head of Key Accounts
Sensonic IN India Private Limited
07.2022 - 03.2024
- Strategic Planning and Business Development: Early lead engagement, development with favourable positioning to increase success rate
- Develop and implement strategic account plans to drive client satisfaction and business growth
- Identify and capitalize on opportunities for account expansion, upselling, and cross-selling
- Market Insights: Stay informed on industry trends to provide strategic insights and enhance account value
- Lead/participate in organizing workshops, seminars and other customer awareness initiatives to promote new solutions or new business initiatives as applicable
- Relationship Management and Communication: Build and maintain strong relationships with key clients, acting as their main point of contact
- Conduct regular account reviews to ensure alignment with client expectations and needs
- Resolve client issues promptly and effectively to maintain high satisfaction levels
- Cross-Functional Collaboration and Service Delivery: Collaborate with internal teams to ensure seamless service delivery and tailored solutions
- Facilitate communication between teams to address client needs efficiently
- Organizing and leading internal RFQ/Proposal review and pricing/bid strategy meetings
- Negotiation and Contract Management: Lead contract negotiations and manage contract renewals with key accounts
- Ensure all contractual terms align with both client expectations and company objectives
- Performance Monitoring and Reporting: Monitor account performance, tracking key metrics and adjusting strategies as needed
- Provide data-driven insights to stakeholders, supporting informed decision-making
- Financial Acumen: Monitor account and bid profitability, ensuring projects and accounts meet financial targets
- Track key performance metrics for accounts and bids, adjusting strategies as necessary to meet revenue goals
Sales & Bid Manager (Metro Rail Projects)
SIEMENS LIMITED
11.2018 - 06.2022
- Bid Management: Oversees all aspects of proposal preparation, ensuring quality, compelling bids are submitted in a timely manner
- Review all customer requirements & tender documents to ensure that they are met in the proposal and collaborate with a wide variety of involved parties to include all necessary information within the proposals
- Bidding for new Metro projects using internal Tools- LoA (Limits of Authority) & EPIQ (Enhanced Project & Integrated Quality Management)
- Bid Calculation- Productive Man-hours, Manpower calculation, Spare parts & consumables cost computation for new Bids
- Collecting Quotes for all required resources
- Risk & Opportunity Analysis- Risk Analysis like Business Risk Classification, Anti-Corruption Risk assessment & management throughout the project
- Preparing and reviewing the commercial aspects of the bid, ensuring all services are included in the final price to the customer
- Sales Management: Develop and implement sales strategies to target new clients and expand existing accounts
- Identify potential business opportunities by researching industry trends and competitors
- Build and maintain strong relationships with key stakeholders, including clients and partners
- Work closely with marketing to align sales strategies with broader business goals and improve market positioning
- Track and report on sales performance metrics, making data-driven adjustments to meet targets
Section-Head (Maintenance, Power Supply System)
SIEMENS LIMITED
02.2015 - 09.2018
- Company Overview: Rapid Metro Rail Gurgaon is India's first fully privately owned 750 V DC third rail operated metro
- As a Head managed Team size of ~12 competent Engineers/Technicians
- Ensured 100% availability of all electrical system by planning, scheduling & monitoring Preventive, Corrective & Predictive Maintenance calls
- Developed and implement strategies and frameworks for continuous process to optimize and improve efficiency of processes in Planning & Budgeting of Electrical System
- Keep a constant communication with the customer, reporting the pending issues and the status of the project on routine basis
- Preparation & Submission of Daily/ Weekly / Monthly reports
- Spare parts (Inventory) management- Preparation of BOM & BOQ of equipment, identification of critical & noncritical items, ABC classification
- Regular monitoring & maintaining inventory of spare parts & consumables
- Mentoring, coaching, training and technical leadership of Team
- Routine inspection, review of procedure for improvement
- Oversee any Predictive Maintenance activities need to be incorporated
- Method Statement preparation for Corrective Maintenance work
- Preparing/modifying Work Procedure & Checklists for Preventive Maintenance as per experience & OEM manuals
- Roster, resource planning
- Vendor identification, building long term relationship for Spare parts supply & Services
- Conducting Failure Investigation Analysis preparing Failure Analysis Report (FAR), CAPA (Corrective Action & Preventive Action), Root Cause Analysis (RCA) for Corrective Maintenance
- Making SOP’s (Standard Operating Procedures) for handling critical equipment in case of malfunctioning
- Plan and Monitor safety, health and environment (SHE) measures to ensure adherence to statutory requirements
- Ensure availability of proper PPE’s at site
- Preparation of Hazard Identification & Risk Analysis (HIRA) & Aspect Impact (AI) sheet
- Training to professionals for awareness
- Rapid Metro Rail Gurgaon is India's first fully privately owned 750 V DC third rail operated metro
Education
Bachelor of Engineering (B.E.) - Electrical & Electronics Engineering (EEE)
RGPV
01.2006 - 12.2006
Skills
Bid Management Tools (PM@Siemens, LoA- Limits of Authority, EPIQ- Enhanced Project & Integrated Quality Management)
Personal Information
- Date of Birth: 10/20/84
- Marital Status: Married
Disclaimer
I Jaywant Kujur hereby declare that the above furnished statements are true to the best of my knowledge, and I hereby pledge that I will be adherently loyal to any organization that I am working in.
Advancetraining
- Operation & Maintenance in Transmission & Distribution System, NPTI- Bangalore, 2006-2007, 6 Months, 71.00%
- Control & Relay Panel wirings & commissioning Training, ABB, Bangalore, 06/2007, 1 Month
- Testing & Commissioning of various Sub-Station Equipment, ABB, Baroda, 2010, 5 Days
- Internal Auditor in QMS (ISO 9001:2008), TUV India, 2012, 1 Day
- DC Switchgear SITRAS DSG Training, Siemens, AG (Germany), 10/2015, 14 Days
- SITRUST Occupational Safety Training, Siemens Limited, 2017, 3 Days
Timeline
Head of Key Accounts
Sensonic IN India Private Limited
07.2022 - 03.2024
Sales & Bid Manager (Metro Rail Projects)
SIEMENS LIMITED
11.2018 - 06.2022
Section-Head (Maintenance, Power Supply System)
SIEMENS LIMITED
02.2015 - 09.2018
Bachelor of Engineering (B.E.) - Electrical & Electronics Engineering (EEE)
RGPV
01.2006 - 12.2006
Head of Business Operations
Sensonic IN India Private Limited
4 2024 - Current
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