Jazmin Gutierrez
Fort Wayne
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Cinco De Mayo Mexican Restaurant and Cantina
06.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Cultivated warm relationships with regular customers.
Stower
Amazon
10.2023 - 03.2024
- Sorted over 3000 products (in one shift) onto shelves according to type, weight, and size.
- Safely stacked items to maximize space within acceptable safety limits.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
Host
Tequila Mexican Restaurant & Cantina
03.2023 - 10.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Host
Cebollas Mexican Grill
06.2020 - 03.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Criminal Justice
Purdue University Fort Wayne
Fort Wayne, IN05-2027
High School Diploma -
New Tech Academy At Wayne High School
Fort Wayne, IN05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Hospitality service expertise
- Team collaboration
- Visual inspection
- Emergency protocols
- Multitasking proficiency
- Bilingual
Certification
- International Academies of Emergency Dispatch (IAED).
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Cinco De Mayo Mexican Restaurant and Cantina
06.2024 - Current
Stower
Amazon
10.2023 - 03.2024
Host
Tequila Mexican Restaurant & Cantina
03.2023 - 10.2023
Host
Cebollas Mexican Grill
06.2020 - 03.2023
- International Academies of Emergency Dispatch (IAED).
Bachelor of Science - Criminal Justice
Purdue University Fort Wayne
High School Diploma -
New Tech Academy At Wayne High School
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