JAZMINE JAMISON
Fort Wayne
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged Microsoft Office Suite and team leadership skills at Fort Wayne City Utilities to streamline processes and mitigate risks. My proactive approach in implementing standard operating procedures and training programs significantly improved work order processes, showcasing my ability to drive projects to successful completion while maintaining a keen eye on regulatory compliance.
Overview
13
13
years of professional experience
Work History
Field Operations Dispatcher
Fort Wayne City Utilities
01.2022 - Current
- Perform regular audits of dispatch records to ensure accuracy and completeness, identifying areas for improvement as needed.
- Assists in developing work order material, coordinates and provides employee training
- Implements proactive measures to mitigate risks associated with weather events, equipment failures, or other unforeseen circumstances that could impact operations.
- Collaborates with management to develop new processes that improve overall operations and customer satisfaction.
Citizen Service Agent
City Of Fort Wayne - Municipal Government
01.2016 - 01.2022
- Assisted in training new Citizen Service Agents, ensuring they were well-equipped to handle diverse inquiries from the public.
- Coordinated with other departments or agencies as needed to address specific questions or concerns raised by citizens more effectively.
- Conducted thorough research on specific cases to provide comprehensive support for citizens navigating complex government processes.
Office Administrative Assistant
VP Studios
10.2011 - 01.2016
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Education
Bachelor of Science - Accounting And Finance
Western Governors University
Salt Lake City, UTSkills
- Microsoft Office Suite
- Stormwater Systems Operations and Maintenance
- Standard Operating Procedure implementation
- Arc GIS Mapping and spatial analysis
- Team leadership and project coordination
- Regulatory compliance and safety protocols
- Document preparation
- Environmental awareness
- Data analysis
Timeline
Field Operations Dispatcher
Fort Wayne City Utilities
01.2022 - Current
Citizen Service Agent
City Of Fort Wayne - Municipal Government
01.2016 - 01.2022
Office Administrative Assistant
VP Studios
10.2011 - 01.2016
Bachelor of Science - Accounting And Finance
Western Governors University
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