An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Top Tier Luxury sweets
Jazmine Shepard
Bloomington
08.2020 - 08.2025
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained updated knowledge through continuing education and advanced training.
Managed inventory and supplies to ensure materials were available when needed.
Prioritized and organized tasks to efficiently accomplish service goals.
Security
Express Employment
Bloomington
01.2023 - 11.2024
Implemented security measures when handling sensitive materials.
Verified guest identification for security purposes.
Security
K mart
Bloomington
01.2016 - 02.2018
Implemented security measures when handling sensitive materials.
Maintained database security, integrity, and backups.
Assisted with maintaining accurate records of all security logs and reports related to security incidents.
Security Officer
McCormick Place and Navy Pier
Chicago
05.2009 - 04.2012
Operated communication systems between officers stationed throughout the facility.
Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Inspected fire extinguishers to ensure they were properly charged and operational.
Performed first aid and CPR when necessary during emergency situations.
Assisted with crowd control during large events held at the facility.
Confirmed visitor identification prior to granting entry into the building.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
<ul>
<li>Spearheaded the entire lifecycle of MetalCloud as DeFacto head, a B2B SaaS platform for foundries, from ideation to scale — currently serving over 110 customers with over ₹1.1 crore in annual recurring revenue.</li>
<li>Drove a strategic product pivot from traceability to real-time metallurgy intelligence after 250+ customer interviews, significantly accelerating market fit and adoption.</li>
<li>Achieved 87% customer retention, a rare benchmark in B2B SaaS, by designing sticky, value-driven features, and strengthening onboarding and support processes.</li>
<li>Increased average order value 25x (from ₹20K to ₹5L); closed 67+ clients, including Tier 1 manufacturers, with the top 10% contributing over ₹5L annually.</li>
<li>Owned GTM and full-stack execution across product, sales, operations, and customer success; improved the demo-to-close conversion rate from 11% to 28% while maintaining CAC under ₹12K.</li>
<li>Operated in a zero-structure, founder-led environment, reporting directly to the CEO and CTO, with full accountability for the roadmap, execution, and revenue growth.</li>
</ul> at NowPurchase<ul>
<li>Spearheaded the entire lifecycle of MetalCloud as DeFacto head, a B2B SaaS platform for foundries, from ideation to scale — currently serving over 110 customers with over ₹1.1 crore in annual recurring revenue.</li>
<li>Drove a strategic product pivot from traceability to real-time metallurgy intelligence after 250+ customer interviews, significantly accelerating market fit and adoption.</li>
<li>Achieved 87% customer retention, a rare benchmark in B2B SaaS, by designing sticky, value-driven features, and strengthening onboarding and support processes.</li>
<li>Increased average order value 25x (from ₹20K to ₹5L); closed 67+ clients, including Tier 1 manufacturers, with the top 10% contributing over ₹5L annually.</li>
<li>Owned GTM and full-stack execution across product, sales, operations, and customer success; improved the demo-to-close conversion rate from 11% to 28% while maintaining CAC under ₹12K.</li>
<li>Operated in a zero-structure, founder-led environment, reporting directly to the CEO and CTO, with full accountability for the roadmap, execution, and revenue growth.</li>
</ul> at NowPurchase
Spécialiste principale Expérience Client (Top tier) at IG Gestion de PatrimoineSpécialiste principale Expérience Client (Top tier) at IG Gestion de Patrimoine