Neeta Solanki
Quality Analyst
Kalva
Summary
Quality professional with in-depth expertise in quality analysis, known for driving impactful improvements. Proven ability to implement effective quality control processes and enhance operational efficiency. Highly collaborative and adaptable, committed to achieving results and ensuring team success. Quality-focused professional prepared for role. Known for delivering impactful results through keen analytical skills, strong attention to detail, and deep understanding of quality control processes. Proven ability to collaborate effectively within teams and adapt to changing requirements. Skilled in identifying and resolving issues, ensuring compliance, and driving continuous improvement initiatives.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Quality Analyst
EOS Globe Pvt Ltd
Thane
06.2023 - Current
- Handling 2 process as a QA (Chola General Insurance Renewal Sales) & (Escorts Customer Service)
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Analyzed quality and performance data to support operational decision-making.
Digital Relationship Manager (DRM) / Virtual Relationship Manager (VRM)
Axis Bank
Ghansoli Navi Mumbai
09.2020 - 06.2023
- At Client Location
- Became a QA promoted as a IJP after (6 Month)
- Developed long-lasting client relationships by providing exceptional service and personalized attention to their financial needs.
- Leveraged digital channels effectively to maintain ongoing communication with clients, ensuring they were informed about relevant news or market developments affecting their portfolios.
- Strengthened customer loyalty through consistent follow-up on inquiries and proactive communication of product updates.
- Boosted sales performance by identifying cross-selling opportunities and effectively promoting suitable products to clients.
Phone Banking Officer (TSO)
ICICI Lombard General Insurance
Thane
01.2019 - 07.2020
- At ICICI Bank Pay Role
- Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
- Educated clients on available products and services, promoting cross-selling opportunities to benefit both the bank and customers.
- Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
- Delivered exceptional service by empathizing with customers during difficult situations and providing solutions in a timely manner.
- Handled over [200] outbound telephone calls, emails and chat requests.
Customer Represent Executive (CRE)
Eureka Outsourcing Solution
Thane
01.2016 - 12.2018
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
Education
Master of Arts -
Ratlam Collage Of Art, Commerce & Science
Mulund West, India 04.2001 -
HSC - undefined
SSC - undefined
PCPBF - Professional Certification Program in Banking and Finance
Basic of computer - undefined
Basic of MIS work - undefined
Tally ERP9 - undefined
I.L.E - undefined
Skills
Quality assurance
Root cause analysis
Data analysis
Process improvement
Quality metrics
Cross-functional collaboration
Communication skills
Team collaboration
Client engagement
Sales performance
Quality improvement
Audit processes
Interests
Reading
Learning New Skills
Travelling with Friends
Listening Music
Communication Proficiency
- English
- Gujarati
- Hindi
- Marathi
Alternate No
+919737276677
Personal Information
- Date of Birth: 02/09/95
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Additional Education
- PCPBF (Professional Certification Program in Banking and Finance), 2021
- Basic of computer
- Basic of MIS work, 2010
- Tally ERP9, 2012
- I.L.E, 2014
Timeline
Quality Analyst
EOS Globe Pvt Ltd
06.2023 - Current
Digital Relationship Manager (DRM) / Virtual Relationship Manager (VRM)
Axis Bank
09.2020 - 06.2023
Phone Banking Officer (TSO)
ICICI Lombard General Insurance
01.2019 - 07.2020
Customer Represent Executive (CRE)
Eureka Outsourcing Solution
01.2016 - 12.2018
Master of Arts -
Ratlam Collage Of Art, Commerce & Science
04.2001 -