JESAIAH DANIEL JOHNSON
IT Project Manager
Chennai,Tamilnadu
Summary
20 Years of experience applying people, process, technical and problem-solving skills to improve individual, team and organizational performance. Designed, developed, and implemented technical infrastructure to commendably manage and maintain customer's IT Infrastructure. Like to be a Zealous leader who mentors with purpose and understand that strong relationships create great team and produce outstanding results.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Project Manager
Wipro Limited
Chennai
08.2021 - Current
- Collaborate with cross-functional business units and vendor to plan, implement technology improvements and sustain steady state support
- Good knowledge of End User Computing solutions O365 and SCCM, AD Services, Microsoft Platform Patching / Upgrade and strong Knowledge of Backup & Storage Technologies
- Support Transition for New Deal as well as during Ramping down IT services
- Ensure on-time and in-budget delivery of Project, Handled $ 0.5 – 1M IT Infrastructure upgrade and refresh Project
- Ensure People availability, Tracking Effort and Billing invoice within the due timeline
- Assist the client and Sales team for SOW, RFP's and Annual Contract Renewal
- Manage Budget and prepare report for Steering committee
- Manage RAID Log (Risk / Assumption / Issues / dependencies) for a project and steady state support
- Service Management - Incident, Problem, Change and Service Request
- Maintain Quality System, Monitor and maintain defined Metrics
- Meet client delivery and people engagement to attain CSAT and ESAT
- Build Strong relationship with key stakeholder at client’s IT organization
- Weekly and Monthly Governance meet with the client reviewing the KPI and bridge any shortcomings
- Well Prepared Compliance and Business controls for audit readiness
Service Delivery Manager
DXC Technology, Hewlett Packard Enterprise
Chennai
05.2016 - 01.2021
- First point of contact for daily operations in IT Service Delivery for DXC Client (Insurance Company)
- Service Delivery Management for Midrange Platform (OS, DB, SAN, Backup, Security, Webapps and Network Devices)
- Service Management - Incident, Problem, Change and Service Request
- Fulfill regular and Project request to client’s satisfaction
- Experience in handling a Critical or High Severity Situation for the customer and resolve it efficiently within the given SLA
- Continual Service improvement by identifying issues, monitoring and configuring alerts to proactively handle potential Incidents
- Assets management, Vendor management and Configuration Management for all the Assets in CMDB Database Onboarding / Off-boarding new team member supporting our client
- Security audit / control and Perform Monthly User access validation to ensure compliance
- Document Management – Manage Account related documents and central repository for reports
- Monthly Performance / Capacity review for all devices and effectively address chronic and potential incidents.
Delivery Operation Manager
IBM India Private Limited
Chennai
12.2010 - 05.2016
- Storage & Backup)
- Transition new account to steady state Delivery, Understand and agree to the scope of work, Knowledge Transfer, Shadowing and Live Production Support
- Implement GDF Practice to reduce cost of service delivery and improve service quality by Implementing Automations and Service Improvement Plans
- Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to agreed Business Contacts
- Sound knowledge of Storage and Backup technologies - Data Protector, Tivoli Storage Manager, Veritas, NetBackup, commvault, HP Storage, EMC, IBM SAN, Netapp Appliance, Brocade and IBM SAN Switch
- Also experience in Disaster Recovery setups, DR Drills, DR Restoration
- Plan and Strategize to Deliver Service to meet KPIs and SLAs, Provide direction, input to strategy goal setting and prioritization for Service Delivery teams.
Technical Support Engineer
Symantec Corporation
Pune
12.2007 - 12.2010
- Enterprise Global Technical Support for Symantec Backup Exec - L3 / Advance Line Support)
System Engineer
Lauren Information Technology Private Limited
Mumbai
11.2005 - 12.2007
Senior Technical Support Engineer
Altech Technologies Private Limited
Mumbai
07.2002 - 10.2005
Education
Masters of Business Administration - System -
MADRAS University
Chennai, TN 12.2011 - 12.2013
Post-Graduation Diploma in Information Technology -
MUMBAI University
Mumbai, MH 06.2002 - 07.2002
Bachelors of Science -
MUMBAI University
Mumbai, MH 06.1998 - 05.2001
Skills
Operations management
Project Management
Staff Management
ITIL best practices
Problem-Solving
Decision-Making
Training and Development
IT Service Management (ITSM)
Cloud Computing
Operating system, Active Directory Services
Network Devices
Backup and recovery
Certification
PMP® #2921214
Passport Details
Passport Number # Z6866413, Valid up to: 08/11/2032
Timeline
Project Manager
Wipro Limited
08.2021 - Current
PMP® #2921214
12-2020
Azure Fundamentals (Microsoft Certification ID: 989649286)
07-2020
Service Delivery Manager
DXC Technology, Hewlett Packard Enterprise
05.2016 - 01.2021
Masters of Business Administration - System -
MADRAS University
12.2011 - 12.2013
ITIL V3 foundation
11-2011
Delivery Operation Manager
IBM India Private Limited
12.2010 - 05.2016
Symantec Certified Professional
04-2008
Technical Support Engineer
Symantec Corporation
12.2007 - 12.2010
Microsoft Certified System Administrator
12-2006
System Engineer
Lauren Information Technology Private Limited
11.2005 - 12.2007
Senior Technical Support Engineer
Altech Technologies Private Limited
07.2002 - 10.2005
Post-Graduation Diploma in Information Technology -
MUMBAI University
06.2002 - 07.2002
Bachelors of Science -
MUMBAI University
06.1998 - 05.2001