Jean Mutangana
Indianapolis
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
CRP Specialist
Tangram
Indianapolis
04.2024 - 10.2025
- Client Support & Advocacy: Developed personalized care plans, connecting 100+ clients with housing, food, and healthcare resources.
- Provided crisis intervention and conflict resolution, de-escalating situations for at-risk individuals.
- Program & Project Management: Implemented financial literacy workshops for low-income families, improving budgeting skills by 20%.
Managed community outreach initiatives, increasing program participation by 30%. - Community Engagement & Outreach: Conducted targeted outreach in diverse neighborhoods, building trust and increasing resource awareness.
Mobilized community members for grassroots campaigns, aligning efforts with common goals. - Collaboration & Partnerships: Established partnerships with local agencies, health, housing) to enhance service delivery.
- Served as a liaison between management, clinical staff, and community stakeholders.
- Data & Reporting: Analyzed program effectiveness using data collection, leading to data-driven service improvements.
- Maintained client databases and reported on progress for grant applications.
- Soft Skills: Communication, Relationship Building, Empathy, Problem-Solving, Cultural Competence, Leadership.
- Hard Skills: Needs Assessment, Program Development, Grant Writing, Volunteer Management, Budgeting, Data Analysis, CRM Software.
Production Operator
FedEx
Indianapolis
02.2024 - 05.2025
- Safety & Quality: Adhered to strict safety protocols (EHS), maintaining a clean work area, contributing to a zero-incident culture at FedEx
- Performed in-process quality checks, identifying and resolving defects to ensure products met stringent quality specifications.
- the process of setting up, running, monitoring, and maintaining machinery to produce goods or perform tasks.
- Material Handling: Loading raw materials and unloading finished products, sometimes using forklifts or hoists.
- Safety: Following protocols, wearing PPE, and maintaining a clean workspace to prevent accidents.
- Setup & Calibration: Installing parts, setting machine parameters, and adjusting equipment for specific jobs.
- Documentation: Keeping logs of production, maintenance, and performance reports.
Picking Packer
CVA
Indianapolis
01.2023 - 02.2024
- Operated equipment to efficiently handle and package products for distribution.
- Executed order fulfillment processes to ensure timely delivery of customer requests.
- Collaborated with team members to streamline packing operations and improve workflow.
- Conducted quality control checks to ensure accuracy and compliance with standards.
- Maintained inventory accuracy through regular stock audits and updates.
- Implemented safety protocols to minimize workplace hazards and ensure compliance.
- Sorted incoming products for optimal organization and easy access.
- Assisted in training new employees on packing procedures and equipment operation.
- Utilized packing materials effectively to reduce waste and maintain product integrity.
- Monitored production schedules to align packing efforts with shipping deadlines.
- Enhanced storage systems for better accessibility and efficiency in inventory management.
- Identified and reported discrepancies in inventory to support accurate record-keeping.
- Supported shipping coordination efforts by preparing documentation for outgoing orders.
- Responded swiftly to changes in order volume to maintain operational efficiency.
- Fostered a positive work environment by encouraging teamwork and communication.
- Sorted and packaged products to prepare for processing or shipment.
- Packed orders for shipment in accordance with customer requirements.
- Maintained a positive attitude while working under pressure in a fast-paced environment.
- Organized and maintained storage areas, including shelves, bins, racks, and pallets.
- Utilized RF scanners to accurately process orders according to customer requirements.
- Received and processed incoming stock items according to established procedures.
- Communicated effectively with colleagues and supervisors regarding work assignments.
- Weighed and measured products to ensure compliance with shipping regulations.
- Labeled containers with identifying information such as lot numbers or destinations.
- Inspected outgoing packages for completeness, verifying contents against pick list before sealing boxes.
- Troubleshot equipment problems to repair or report diagnostics.
- Operated material handling equipment following safety protocols at all times.
- Adhered to company policies regarding safety, security, attendance, punctuality, cleanliness.
- Checked for accuracy of order fulfillment prior to packaging.
- Examined final products for conformance with quality and design standards.
- Assisted in cycle counting activities when requested by supervisors.
- Participated in training sessions related to new technologies or processes implemented within the warehouse.
- Ensured that product was handled in a manner that minimized damage during transport or storage operations.
- Assisted in unloading containers from trucks when necessary.
- Performed daily inspections of the warehouse facilities and reported any issues to supervisors promptly.
- Collaborated with team members on projects involving multiple departments.
Education
Crispus Attacks High School
Indianapolis, INSkills
- Program management
- Data analysis
- Partnership development
- Resource navigation
- Effective communication
- Relationship building
- Cultural competence
- Problem solving
- Team collaboration
- Quality control
Timeline
CRP Specialist
Tangram
04.2024 - 10.2025
Production Operator
FedEx
02.2024 - 05.2025
Picking Packer
CVA
01.2023 - 02.2024
Crispus Attacks High School