Jeanette Owens
Hammond
Summary
Dedicated professional with strong skills in customer service and beverage preparation. Known for creating welcoming atmospheres and efficiently handling inquiries, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Attendant
Mia's Cafe
glenwood-lansing
11.2021 - Current
- Greeted customers, answered questions, and provided assistance to create a welcoming atmosphere.
- Handled customer inquiries and resolved issues, ensuring satisfaction and loyalty.
- Prepared and served beverages with attention to quality and presentation.
- Maintained cleanliness and organization of cafe environment to enhance customer experience.
- Operated cash register and processed customer transactions efficiently.
- Restocked supplies and inventory to meet daily operational needs.
- Monitored main areas to replenish inventory items when supplies ran low.
- Cleaned work areas and equipment at the end of each shift.
- Interacted positively with guests and coworkers to build professional relationships.
Crew Team Member
Dunkin' Donuts
Mattenson
09.2020 - 10.2021
- Provided excellent customer service at all times.
- Responded promptly to customer inquiries and resolved issues effectively.
- Restocked merchandise on shelves to ensure product availability for customers.
- Labeled products accurately before placing them on shelves to enhance customer shopping experience.
- Operated coffee machines and kitchen equipment to maintain safe and efficient service.
Logistics Associate
Paramount/Geodis
Romeoville
07.2019 - 03.2020
- Assisted in preparing accurate shipping documentation and labels to ensure timely delivery.
- Analyzed logistics performance data to identify trends and areas for improvement.
- Collaborated with team members to enhance efficiency of logistics processes.
- Operated warehouse equipment to facilitate efficient material handling.
- Efficiently moved products along the production line while collaborating with team members.
- Packed boxes and stocked inventory according to organizational guidelines, maintaining order and accessibility.
Education
High School Diploma -
Bloom High School
Chicago Heights, IL05-2000
Skills
- Beverage preparation
- Food safety practices
- Kitchen equipment operation
- Cash handling
- Inventory management
- Customer service
- Client management
Certification
certified basset server- serving of alcohol
Timeline
Attendant
Mia's Cafe
11.2021 - Current
Crew Team Member
Dunkin' Donuts
09.2020 - 10.2021
Logistics Associate
Paramount/Geodis
07.2019 - 03.2020
High School Diploma -
Bloom High School