Jeannette Ross
Noblesville
Summary
Results-driven professional with expertise in customer service and cash handling. Demonstrated ability to enhance customer satisfaction through effective communication and problem-solving skills. Proven track record of improving operational efficiency in fast-paced environments.
Overview
52
52
years of professional experience
Work History
General Merchandise Clerk
Meijer
Westfield
04.2021 - Current
- Assisted customers with product inquiries and provided tailored solutions to enhance the shopping experience.
- Operated cash registers, processed transactions, and handled customer payments.
- Stocked shelves, maintaining product displays and ensuring store presentation.
- Conducted inventory counts to track stock levels and prevent discrepancies.
- Trained new employees on store policies and operational procedures to ensure consistent service delivery.
- Assisted management team with special projects such as creating visual merchandising displays or reorganizing shelving units.
- Processed customer payments using cash registers or POS systems.
- Received incoming shipments, verified accuracy against purchase orders, and organized stock to optimize inventory management.
Cashier
Speedway Gas Station
Noblesville
05.2016 - 04.2021
- Processed high-volume customer transactions with accuracy and efficiency, ensuring smooth checkout experience.
- Maintained clean, organized checkout area to enhance customer experience.
- Addressed customer inquiries regarding products and services, enhancing overall satisfaction.
- Handled cash, credit, and debit transactions daily with precision.
- Monitored inventory levels and restocked merchandise during shifts.
- Collaborated with team members to optimize operations during peak hours.
- Trained new cashiers on register operation and customer service best practices, improving team readiness.
- Assisted with additional responsibilities assigned by management to ensure workflow efficiency.
Restaurant Manager
Taco Bell
Indianapolis
04.1974 - 03.2004
- Managed daily restaurant operations, enhancing service efficiency and elevating customer satisfaction.
- Supervised staff training on food safety, sanitation, and customer service techniques.
- Developed staff schedules to align with business needs and improve performance.
- Implemented promotional campaigns, driving customer engagement and contributing to sales growth.
- Resolved customer complaints to uphold a positive dining experience.
- Conducted performance evaluations, identifying training needs to support staff development initiatives.
- Maintained accurate records of sales transactions and daily shift reports.
- Oversaw recruitment, hiring, onboarding, and evaluation of employees.
Teller training supervisor
First New Hampshire Banks
Manchester
06.1982 - 01.1987
- Developed and implemented training programs for new employees in banking procedures to ensure compliance and operational efficiency.
- Trained new tellers on systems and customer service best practices to enhance service delivery.
- Assisted customers with account inquiries and financial services.
- Promoted bank products to boost customer engagement.
- Maintained compliance with banking regulations and policies.
- Processed transactions including deposits, withdrawals, and loan payments.
- Balanced cash drawers daily while ensuring accuracy.
- Identified fraudulent activity and reported to management immediately.
Education
High School Diploma -
South Side High School
Fort Wayne, IN06-1975
Some College (No Degree) -
St. Francis College
Fort Wayne, INSkills
- Customer service
- Cash handling
- Problem solving
- Effective communication
- Time management
- Staff training and development
- Team collaboration
- Record maintenance
- Multitasking abilities
Work Preference
Work Type
Full TimeLocation Preference
HybridSalary Range
$45000/yr - $200000/yrTimeline
General Merchandise Clerk
Meijer
04.2021 - Current
Cashier
Speedway Gas Station
05.2016 - 04.2021
Teller training supervisor
First New Hampshire Banks
06.1982 - 01.1987
Restaurant Manager
Taco Bell
04.1974 - 03.2004
High School Diploma -
South Side High School
Some College (No Degree) -
St. Francis College