Jeban Joseph I

• Company Overview: A Wipro Company, specializing in consulting and technology services
• Client: HSBC - Wholesale
• Enable key decision-making for senior leadership through strategic oversight, portfolio analysis and performance metrics, managing $50M+ worth of initiatives across global markets
• Leading portfolio reviews to ensure alignment of portfolio and program initiatives with organizational objectives and growth targets
• Drive prioritization, resource allocation, and risk management
• Ensure transparent reporting and tracking of OKRs and benefits with monitoring both financial and non-financial benefit realization
• Design and implement change control processes following HSBC Change Framework, ensuring structured governance and risk mitigations
• Leverage Generative AI capabilities to automate routine PMO operations and streamline reporting workflows improving efficiency by 80%
• Drive cross-functional collaboration through standardized processes and governance forums, fostering knowledge sharing across business units

• Client: HSBC Global
• As PMO and Delivery Lead, led Transformation delivery and Governance for Issues Management Enhancements in IBM OpenPages ($4.5m in FY22-24) under Operational and Resilience Risk (ORR) portfolio
• Led transition of Global Internal Audit (GIA) and 1LoD/2LoD requirements to strategic solutions and drove key agreements and decision making enabling seamless implementation
• As Helios SME, led system design of Issue Thematics by leveraging expertise in both functional and data analysis
• Change Catalyst delivering 10+ high priority enhancements leading implementation of system controls (~15-20 member team) involving engagement with Global CCOs and Senior Stakeholders in H2 2023 and H1 2024
• Single Point of Contact taking multi-faceted approach to collaborate with various stakeholders throughout project lifecycle covering ~85% of pivotal delivery responsibilities
• As Change Framework Champion, implemented and monitored compliance strategies improving data quality over 80%
• Contribute largely to PM Center of Excellence (CoE) and represent organization in external events

Company Overview: Currently Microsoft, specializing in speech recognition and AI products

• Lead 30+ large SaaS implementation projects, overseeing end-to-end project management processes, including configuration, UAT, customer enablement, and performance monitoring.
• Managed scope, risks, and multiple concurrent projects, ensuring SLA and quality compliance, while successfully delivering the Sales2Service product and associated services.
• Collaborated with R&D, support engineering, and product teams to address feature gaps and improve the customer experience through design and enhancements.
• As part of the PMO core group, led intake processes, resource management, audits, and project documentation for a 350+ customer migration program.
• Led an internal Azure database migration project, integrating data with Oracle and enhancing resource management dashboards using Qliksense and PowerBI.

• Company Overview: Currently 3M, specializing in clinical documentation services
• Manage and coach a team of 200 clinical documentation specialists, focusing on performance, employee satisfaction, and compliance with HIPAA and JCAHO protocols.
• Analyze performance trends against KPIs for productivity and quality, and collaborate with the Audit Team to ensure SOP compliance.
• Lead continuous process improvement initiatives, design client-specific modules, and contribute to the organization's knowledge database for enhanced operational efficiency.