King Edwin Arockiadoss
SCRUM MASTER
Bengaluru
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Scrum Master
OPENTEXT
02.2024 - Current
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
Production Lead & Process Support
OpenText
02.2023 - 01.2024
- Handling different activities (Purchasing, Supplier Data Hub, Self Service Procurement, Sourcing, Supplier Qualification Management)
- Performed Order management UAT activity
- Identifying fallouts and sorting out issues with the help of IT team
- Preparation of Technical & Process documentations for every release (Sales force.com & Process changes)
- Performed User Acceptance Testing for new releases based on the test scripts signed off by the operations & Global process owners
- Salesforce Queue Management and assign cases to team members and follow ups
- Handling challenging approval coordination from various teams like Licensing, Credit and collection etc
- Involved in Migration activities from Microfocus to OpenText implementing new set of process and knowledge sharing with OT core employees
Production Lead & Process Support
HPE & Micro Focus
11.2015 - 02.2023
- Communicates project status, process standards and changes, and issues and workarounds, clearly and concisely to business and operations support team
- Felicitating process training for new joiners and existing candidates
- Additionally conducting team huddles in terms of cascading process updates religiously
- Represented Operations in for Global process owner meetings on discussions of projects & value add identifications
- Travelled for US on B1 Visa, as part of UAT testing team to migrate systems from HPE to Microfocus and implementing processes in line with the pre-set guidelines
Production Lead
Hewlett Packard
01.2015 - 10.2015
- Timely dissemination of process updates from LOB
- Preparation of weekly, monthly reports, Process Documentation
- Responsible for work list loading and allocation of work orders
- Publishing performance dashboard on daily basis
- Managing the AMS region New Business quotation BCP team from Bangalore
- Apart from the above role, maintained a team of 5 members by providing training to them and nurturing them with their day-to-day activities
Senior Process Associate
Hewlett Packard
03.2011 - 12.2014
- New Business Quote - Volume Direct Operations: It includes creation of new quotations, quotation pricing, customer credit validity and verification and product pricing using SAP (SD Workflow Module)
- Interaction with the Front End Leads through Conference-calls, Emails
- And Chat Engines to resolve issues for US Clients
- Quality Check the requests and also the work done by various Processors
- Handling Warranty and New Business Quotation Process
- Member of the New Business Quote process
- Doing Quality Checks for processor completed work orders
- Acting as (FTR) First Time Right where we can send completed orders directly to customers
- Responsible to answer the queries asked by the Front End / Partners / End Customers
Process Associate
Tata Consultancy Services
07.2010 - 03.2011
- Company Overview: Tata Consultancy Services Limited (TCS) is an Indian multinational information technology (IT) service, business solutions and outsourcing services
- TCS is one of India's most valuable companies
- It is also one of the five largest India-based IT services firms
- Dealing with major FMCGs (Fast Moving Consumer Goods) and providing reports reflecting their stand in the market (Weekly, Monthly, Quarterly and Annual Reports)
- Specifically delivering reports for Non-Alcoholic beverages category
- Handling vendor email queries
- Weekly Deck Preparation and presenting to the client in the weekly call
- Responding the client mails in TL's absence
- Tata Consultancy Services Limited (TCS) is an Indian multinational information technology (IT) service, business solutions and outsourcing services
- TCS is one of India's most valuable companies
- It is also one of the five largest India-based IT services firms
Process Associate
Tata Consultancy Services
01.2008 - 07.2010
- Using Nielsen Terminal Server for maintaining database
- Responsible for coding products in Mainframe
- Responsible to code specific category items of Euro coding
- Validating files as per Client requirement
- SME and Process trainer
- I have provided best in class solution to make the data flawless and implemented BPI project (Business Process Improvement)
Process Associate
Tata Consultancy Services
08.2007 - 01.2008
- Using Mainframe, maintaining the database with product description
- Responsible to handle some specific food category
- Responsible to train new associates
Education
Bachelor of Arts - English Language And Literature
St. Joseph's College
TIRUCHIRAPALLI, TAMILNADU 06.2004 - 04.2007
Skills
MDM Informatica
Personal Information
- Passport Number: Z3946386
- Passport Date Of Issue: 07/19/17
- Date of Birth: 04/02/86
Certification
Scrum Master
Timeline
Scrum Master
03-2025
Scrum Master
OPENTEXT
02.2024 - Current
Production Lead & Process Support
OpenText
02.2023 - 01.2024
Production Lead & Process Support
HPE & Micro Focus
11.2015 - 02.2023
Production Lead
Hewlett Packard
01.2015 - 10.2015
Senior Process Associate
Hewlett Packard
03.2011 - 12.2014
Process Associate
Tata Consultancy Services
07.2010 - 03.2011
Process Associate
Tata Consultancy Services
01.2008 - 07.2010
Process Associate
Tata Consultancy Services
08.2007 - 01.2008
Bachelor of Arts - English Language And Literature
St. Joseph's College
06.2004 - 04.2007
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