Jebaselvi Delicta
Coimbatore
Summary
Technology & Delivery Lead with 15+ years of experience across Business Analysis, SDLC, and Application Support. Proven record of improving system performance by 50%, saving 1,500+ hours annually through automation, and leading cross-functional teams to achieve 99.5% uptime and 100% SLA compliance. Expert in Agile/Scrum, stakeholder management, release governance, and reducing MTTR.
Overview
1
1
Certification
Work History
Data Integration Specialist
AI Next (EdgeVerve)
- Automated ingestion of depletions, stock on hand and inventory data from multiple customers through different sources into a centralized repository using Fabric.
- Implemented data validation, cleansing, and harmonization processes to ensure accuracy and consistency before sharing with the downstream system.
- Consolidated data from 50+ distributors, reduced manual processing time by 80%, improved data accuracy to 99% and enabled real time reporting for faster decision making.
RPA Developer
Assist Edge
- Automated extraction of vessel details from a mainframe application, including routing information and container attributes (type, size), and implemented periodic updates to store this data in a centralized database for downstream processes.
- Automated 100% of manual data retrieval tasks, reducing processing time from 45 minutes to under 10 minutes per cycle, improved data accuracy to 99% and enabled real time availability of vessel information for operational teams.
RPA Developer and process support
Assist Edge
- Automated key banking operations including resolving customer queries, processing fund transfers based on email instructions, and periodically updating and verifying account holder addresses.
- Ensured smooth execution and compliance with banking standards.
- Automated 3 major processes, reducing manual effort by 70%, improved turnaround time from 2 hours to 15 minutes and decreased address verification process time by 90%.
Application Support and Feature Implementation
DMP
- Developed and Implemented core user account functionalities including Registration, Login, Forgot Password and Change Password for client websites.
- Provided ongoing support to ensure smooth operation and high availability.
- Enabled secure access for 5,000+ users, reduced authentication-related support tickets by 30% and improved login success rate to 98%.
Education
B.Tech - Information Technology
Arulmigu Kalasalingam College of Engineering
Tamil NaduHSC -
Holy Cross Anglo Indian Higher Secondary School
Tuticorin, Tamil NaduSkills
- Agile/Scrum
- Backlog Grooming
- Definition of Ready (DoR)
- Definition of Done (DoD)
- Program/Project Management
- Stakeholder & Client Management
- Business Analysis
- SDLC
- Incident Management & MTTR
- Performance Optimization
- DevOps
- API Development
- RPA (Assist Edge, AI Next)
- Data Pipelines
- Root Cause Analysis
- Risk & Dependency Management
- C#
- ASPNET
- ADONET
- Web Services
- MS SQL Server
- PostgreSQL
- ITIL
- Agile
- RPA
- Fabric
- Assist Edge
- AI Next
Accomplishments
- Delivered 5+ enterprise-scale software platforms across banking, logistics, and retail.
- Improved application uptime to 99.5%, ensuring business continuity.
- Spearheaded automation programs that saved thousands of hours annually.
- Integrated a chatbot Virtual Assistant with RPA to deliver responses and execute actions within seconds, saving an estimated 500+ man-hours per month, improving query resolution time by 90%.
Leadership Mentorship
- Led and mentored teams of up to 12 developers across the SDLC.
- Applied Agile practices to improve sprint velocity by 25%.
- Bridged communication between stakeholders and developers, ensuring clarity and delivery.
- Conducted training and reviews, reducing onboarding time and defect rates by 30%.
- Fostered accountability and innovation, ensuring consistent achievement of KPIs.
Certification
- Infosys Certified AI Next Associate
- Infosys Certified AI Next Fabric Developer
- Infosys Certified AssistEdge RPA Professional
- Infosys Certified CPG Retailing Associate
- Microsoft Certified: SQL Server 2008 Development (433 TS)
Awards
- Finnovate Award at inter-unit level
- On the Spot Award at unit level
Languages
Tamil
First Language
English
Advanced
C1
Timeline
Data Integration Specialist
AI Next (EdgeVerve)
RPA Developer
Assist Edge
RPA Developer and process support
Assist Edge
Application Support and Feature Implementation
DMP
B.Tech - Information Technology
Arulmigu Kalasalingam College of Engineering
HSC -
Holy Cross Anglo Indian Higher Secondary School