JEBASTEENA NANCY
Software Engineer
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
Software Developer -Dot Net developer
IQVIA Human Data science Company
Bangalore , Karanataka
01.2020 - Current
- Build and integrate robust features into the Chemical intelligence, an MVC web application
- Handle day to day process
- Maintain database activities with respect to project
- Ensure uninterrupted applications experience
- Responsible for the quality of pharma information being displayed to users
- Incorporate new technologies to make the Product compatible in time
- Suggest and implement best technical solution for any new requirement
- Establish strong and healthy team and stakeholder engagement.
Senior Systems Engineer
Infosys BPM Limited
01.2017 - 01.2019
Senior Systems Engineer -Dot Net developer
Infosys BPM Limited
07.2015 - 01.2019
- Building and enhancing tools for various BPO processes to reduce manual errors in Data Entry thereby providing good FTE savings and improving the quality of client deliverable using C#
- Perform Unit testing and System testing
- Provide support, identifying and fixing bugs in existing automated solutions
- Provide training to the FTEs to switch to automated tools and analyzing the User experience thereby to provide more user-friendly solution.
Systems Engineer
Infosys BPO Limited
01.2016 - 12.2016
Systems Engineer Trainee
Infosys BPO Limited
07.2015 - 12.2015
Education
B.E - Electronics and Communication Engineering -
T.J.S College Of Engineering
01.2011 - 2015.01
Higher Secondary Course (12th) - undefined
Infant Jesus Matriculation Higher Secondary School
01.2009 - 2011.01
undefined
Infant Jesus Matriculation Matriculation (10th) Higher Secondary School
Skills
C#
Accomplishments
- R&R award for stakeholder engagement and application management
- Recognition award for hackathon participation
- Spot Award and Ramp Award for the active participation in the projects assigned.
- Client appreciation for support excellence in various phases and timely delivery of projects.
Additional Information
Working knowledge in Webpages and Outlook applications using C#., Experience in Unit testing and System testing., Understanding the various business processes and identifying various areas of automating feasibility., Good Knowledge in SDLC and Agile methodology., Excellent presentation skills and interpersonal skills., Experienced in writing Stored Procedures, SQL Jobs, Functions, SSIS package using MS SQL Server., Learned how to work in Team and meet the Deadlines., Honed myself to be a Good Coordinator and Team Leader., Ability to work in challenging environment., Developed capability to envisage and work proactively.
Personal Information
Date of Birth: 10/19/93
Projects
THALES, Thales Group, 2, 07/2018 - 01/2019, C#, ASP.Net, JavaScript, jQuery, Telerik web UI, THALES OEMS is a case creation tool based on NEON (Base product, a ticketing tool). This tool is designed to create a contract, check and approve the invoices and claims from the customer and within the THALES group through email or call. Field values are obtained from email for email cases or indexed manually when queries are raised via call. The tool tracks entire life cycle of ticket from creating a new case to processing it till the closure or even to reopen it before SLA with many intermediate statuses., Development, Developing modules on the base product and perform unit testing., Creating functional specification, design specification documents., Enabling support system for application and client throughout the development. RICOH (Billing and Order Management), Ricoh, 2, 11/2017 - 06/2018, C#, ASP.Net, JavaScript, jQuery, Telerik web UI, Ricoh maintains contract through OEMS tool by creating cases for each scenario via call (manual) or accessing application through intranet connection from client end. Data points are automatically logged when the tool receives queries via email., Development, Developing client specific modules on the tool (Auto capture data points and auto update for different stages of the ticket)., Managing the solution host and maintenance of windows hosted services in the client end., Enabling support system for the application. X-Connect (Internal Tool to maintain the records of all the Projects), 07/2016 - 10/2017, ASP.NET, MVC, C#, JavaScript, jQuery, LINQ, HTML, CSS, Telerik Web UI, Development and Maintenance, X-Connect is an internal tool that is used to maintain the records for all the Point Solution projects that are handled by Infosys BPM. This tool helps tracking the project's phase, tracking test cycles, host and build details, QA and signoffs. Implementation Support, 01/2017 - 10/2017, Newmont, SSP, NAB, Honda, Goldcorp, Implementation (Client) specific customizations on OEMS are guided and supported with the outcomes., Analyzing RCA of the issue and providing appropriate solutions., Supporting with the environment related hurdles. OEMS (Operational Excellence Management System), 01/2016 - 06/2016, ASP.NET, C#, JavaScript, jQuery, Angular js, LINQ, Stack Exchange/Dapper, Entity Framework, HTML, CSS, Telerik Web UI, OEMS is an integrated Business Process Management Application used for workflow management using manual, Email, Folder based case creation. This tool routes the requests between the participants depending on the configured process flow., Played an active role in the development of OEMS. Developed module for triggering notification mails for SLA breaches and escalation of the ticket. Developed pages for configuring workflows, activities and status easing the implementation of the product with very less or no code changes., Developing new product specific modules and supporting implementation teams., Generic feature addition to the base tool based on clients request or as an enhancement., Supporting implementation teams for the modules developed.
Timeline
Software Developer -Dot Net developer
IQVIA Human Data science Company
01.2020 - Current
Senior Systems Engineer
Infosys BPM Limited
01.2017 - 01.2019
Systems Engineer
Infosys BPO Limited
01.2016 - 12.2016
Senior Systems Engineer -Dot Net developer
Infosys BPM Limited
07.2015 - 01.2019
Systems Engineer Trainee
Infosys BPO Limited
07.2015 - 12.2015
B.E - Electronics and Communication Engineering -
T.J.S College Of Engineering
01.2011 - 2015.01
Higher Secondary Course (12th) - undefined
Infant Jesus Matriculation Higher Secondary School
01.2009 - 2011.01
undefined
Infant Jesus Matriculation Matriculation (10th) Higher Secondary School