Jeel Gadhvi
Coustomer Service Agent
Ahmedabad
Summary
Pass out the Denger Good Training in Air India Offering strong communication skills and dedication to customer satisfaction in fast-paced environments. Brings understanding of travel procedures and proficiency in handling ticketing systems and managing passenger concerns. Ready to use and develop problem-solving and organizational skills in [Desired Position] role.
Overview
1
1
year of professional experience
3
3
Certifications
3
3
Languages
Work History
Passenger Service Agent
AI Airport Service Ltd ( A Unit of Air India Ltd )
AHMADABAD, Gujarat
11.2024 - Current
- Working in Air India as a Passenger Service Agent Since last November, 2024 to till date.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Education
HSC - undefined
NIOS
01.2024
Certificate Course - Aviation, Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
Rajkot01.2023
SSC - undefined
G.S.E.B Board
01.2020
Computer Operating System - Computer Information Systems
Perfect Computer
Rajkot 06.2019
Skills
Good Communication skills
Punctual
Can work under extreme pressure
Good interpersonal skills
Certification
Amadeus Aviation Hospitality
Interests
Music
Travelling
Place
E-1202 Star Elegance and Empire,
Near Dehgam circle and Nayra petrol pump, On service Road of S.P.Ring Road, Hanapura - Ahmedabad, Gujarat -382330
Personal Information
- Date of Birth: 24th April, 2003
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- ID Type: Aadhar Card
- ID Number: 551416382589
Personal data processing
I solemnly declare that all the above information is correct to the best of my knowledge and belief.
Timeline
Certificate of DG – Air India (Danger Goods)
04-2025
Passenger Service Agent
AI Airport Service Ltd ( A Unit of Air India Ltd )
11.2024 - Current
Amadeus Aviation Hospitality
09-2023
Certificate in Computer Application, Perfect Computers, Rajkot, 2019-01-01
06-2019
HSC - undefined
NIOS
Certificate Course - Aviation, Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
SSC - undefined
G.S.E.B Board
Computer Operating System - Computer Information Systems
Perfect Computer