Dedicated food service manager with 8 years of experience overseeing staff and operations for McDonalds. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
7
7
years of professional experience
Work History
Resturant General Manager
McDonald's restaurants India Pvt Ltd
Bangalore
12.2015 - Current
Target Job Title: Resturant General Manager
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Accomplished restaurant team objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Encouraged patron loyalty by emphasizing customer-focused approach by staff.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Optimized profits by controlling food, beverage and labor costs.
Resolved and investigated complaints regarding service, food quality and accommodations.
Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Bachelor's degree - Accounting And Administration
Bangalore University
12.2020
Resturant Develemet manager (Certificate) -
Hamburger University
Bangalore
Customer Experiance Manager (Certificate -
Hamburger University
Food Qualitity Manager (Certificate -
Hamburger University
People Delevelopment Manager (Certificate) -
Hamburger University
Skills
Ms Excel
Coaching and Mentoring
Critical Thinking
Microsoft Office
Work Planning and Prioritizing
Calm and Pleasant Demeanor
Team Leadership
Reliable and Responsible
Investigating Complaints
Interests
HOBBIES AND INTERESTS , Learning new things, Exploring new places, traveling, Reading books, watching Movie, listening Songs, Playing Cricket
Customer service Representative/cashier at McDonald's Restaurants, Wendy's RestaurantsCustomer service Representative/cashier at McDonald's Restaurants, Wendy's Restaurants