Jeena Jojo
Ernakulam
Summary
Ability to provide outstanding customer service and organized person with strong communication. Proficient in Sales and EDP, using Excel to enhance operational efficiencies. Manage client relationships, optimize sales processes, and create detailed reports. Adept at handling large datasets and fostering cross-functional collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EDP Executive
Avikam Logistics
09.2023 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Ensuring data is accurately entered, processed, and stored in the organization's systems. This could involve maintaining databases, data entry, and ensuring data integrity.
- Ensuring accurate stock levels are maintained, and managing reordering processes to avoid shortages or overstock situations.
- Maintaining and updating databases containing critical logistics information, such as supplier details, shipment records, customer orders, and inventory levels.
Healthcare Assistant
Josco Care
08.2023 - 09.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Healthcare Assistant
Affinity Health Care
11.2021 - 09.2023
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Transported patients between rooms and appointments or testing locations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
warehouse Operative
B&M warehouse
10.2022 - 04.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used forklifts and pallet jacks to relocate products.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Managed warehouse operations and verified proper shipment procedures.
Office Assistant
Maruti Air Couriers
04.2019 - 04.2021
- Prepared and edited documents to produce precise, accurate and professional communication.
- Compiled and analyzed data to produce reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Input data into spreadsheets and databases.
- Strengthened communication skills through regular interactions with others.
Education
MSc - Data Science with Analytics
University of Hertfordshire
05.2024
BSc - Computer Science
St: Alberts College
03.2019
Skills
- Critical thinking and problem solving
- Fast Learner
- Time Management
- Computer Skills
- Ability to Multitask
- Leadership and Adaptability
- Data analysis and Reporting
- Customer Service
- Expert in Excel
Certification
COSHH Risk Assessor Certification, 01/25/24
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Achievement
Presented a paper entitled 'Detection and tracking of cyclones using real time sensor data for multiple satellites' on Albertian Knowledge Summit 2019.
Timeline
EDP Executive
Avikam Logistics
09.2023 - Current
Healthcare Assistant
Josco Care
08.2023 - 09.2024
warehouse Operative
B&M warehouse
10.2022 - 04.2023
Healthcare Assistant
Affinity Health Care
11.2021 - 09.2023
Office Assistant
Maruti Air Couriers
04.2019 - 04.2021
BSc - Computer Science
St: Alberts College
MSc - Data Science with Analytics
University of Hertfordshire
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