Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessDevelopmentManager
Jeet Gaur

Jeet Gaur

Customer Management
London,London

Summary

Dedicated professional offering attention to detail and a career driven by client engagement. Looking to help boost a company's success while building long-term relationships in the position of Customer Service Executive.

Overview

7
7
years of professional experience

Work History

Senior Customer Service Officer

Holiday Unwind
08.2021 - 09.2023
  • Leveraged advanced tools to support internal and external customers.
  • Strengthened customer relationships and authored strategies to provide positive experience for customers.
  • Guided team members with clear directions, timelines and feedback.
  • Prepared, analyzed and presented profitability reports to prevent fraudulent situations.
  • Answering incoming calls and emails from clients traveling or interested in purchasing/researching travel by following standard scripts and procedures.
  • Provide information, suggestions, and options accurately to meet the needs of customers
    and entice them to purchase.
  • Promote and sell client products or services.

Business Development Executive

Visualization Of Architecture Design (VOID)
02.2016 - 08.2021
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.

Education

Bachelor of Arts -

University of Delhi
New Delhi

Skills

  • Problem Resolution
  • Record Preparation
  • Customer Satisfaction
  • Customer Follow-Up
  • Customer Service
  • Quality Control
  • Call Documentation
  • Client Relationships
  • Guest Services

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your daily life is your temple and your religion.
Kahlil Gibran

Timeline

Senior Customer Service Officer

Holiday Unwind
08.2021 - 09.2023

Business Development Executive

Visualization Of Architecture Design (VOID)
02.2016 - 08.2021

Bachelor of Arts -

University of Delhi

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