Jeet Gaur
Customer Management
London,London
Summary
Dedicated professional offering attention to detail and a career driven by client engagement. Looking to help boost a company's success while building long-term relationships in the position of Customer Service Executive.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Officer
Holiday Unwind
08.2021 - 09.2023
- Leveraged advanced tools to support internal and external customers.
- Strengthened customer relationships and authored strategies to provide positive experience for customers.
- Guided team members with clear directions, timelines and feedback.
- Prepared, analyzed and presented profitability reports to prevent fraudulent situations.
- Answering incoming calls and emails from clients traveling or interested in purchasing/researching travel by following standard scripts and procedures.
- Provide information, suggestions, and options accurately to meet the needs of customers
and entice them to purchase. - Promote and sell client products or services.
Business Development Executive
Visualization Of Architecture Design (VOID)
02.2016 - 08.2021
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Collaborated with sales and marketing departments to support client acquisition.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
Education
Bachelor of Arts -
University of Delhi
New DelhiSkills
- Problem Resolution
- Record Preparation
- Customer Satisfaction
- Customer Follow-Up
- Customer Service
- Quality Control
- Call Documentation
- Client Relationships
- Guest Services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your daily life is your temple and your religion.
Kahlil Gibran
Timeline
Senior Customer Service Officer
Holiday Unwind
08.2021 - 09.2023
Business Development Executive
Visualization Of Architecture Design (VOID)
02.2016 - 08.2021
Bachelor of Arts -
University of Delhi
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