Articulate 360
Jeet Makadia
Program Manager - Instructional Designing (L&D)
Bengaluru
Websites
Summary
- Creative instructional designer and program manager with 12+ years of experience in designing and managing technical and soft-skills training for both internal and external customers.
- Forward-thinking program management specialist confident in leading team members through product vision and roadmaps, managing schedules, and coordinating resources for various organizational technical training programs.
- Decisive supervision and quick problem-solving to remove impediments for team members through strong attention to detail and active listening.
- Persuasive in communicating and negotiating with internal team members, vendors, and stakeholders.
- An analytical, proactive, self-driven, and resourceful individual who can work independently or lead a team under high-pressure situations.
- Experienced in people management along with performance review process (stack ranking, comp ratio, budget utilization, and so on).
Affiliations
- Project Management Institute
Software
Camtasia
Vyond
Synthesia
Azure Dev Ops
Axosoft
Microsoft Office Suite
SmartSheet
Wrike
Jira
Overview
12
12
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
Work History
Program Manager - Dell Learning
Dell Technologies
Bengaluru
04.2019 - Current
- Manage End-to-end training life cycle - consulting, training needs analysis, skill gap identification, design and development of learning solutions to support up-skilling of learners.
- Lead cross-functional teams to ensure delivery of right offerings with 95% on time delivery.
- Establish strong relationships with key stakeholders, ensuring support for program initiatives.
- Analyze performance data from various learning platforms to make data-driven decisions on project priority, learning strategy, and learner challenges mitigation.
- Utilize instructional design principles, adult learning theories, and industry best practices to create engaging and effective learning experiences.
- Review training deliverables to ensure deliverable quality is as per project quality parameters and industry standards resulting in 33% increase in content rating.
- Identify and share risks with senior leadership team to discuss possible solutions/mitigation/alternatives.
- Coach team members on Instructional Design best practices, improve business processes, and drive customer (learner) satisfaction scores.
- Saved $1M+ by reducing content localization from 12 languages to 4, and setting process to deliver four languages and save recurring costs.
Learning Consultant
KPMG Global Services
Bengaluru
03.2016 - 04.2019
- Lead and managed end-to-end learning life-cycle using instructional design models such as ADDIE and SAM.
- Conducted Learner Needs Analysis (LNA) and define learning scope.
- Lead projects for high-value clients and manage internal and external stakeholders.
- Designed and developed complex storyboards/blueprints focusing on measurable objectives using Bloom's Taxonomy.
- Developed interactive eLearning courses using Articulate Storyline 360, Adobe Captivate, Adobe Suite, Camtasia, SnagIt, Audacity, and so on.
- Identified opportunities to implement new and innovative learning strategies into learning solution.
- Evaluated learner progress through assessments, identifying areas for improvement and adapting instructional strategies accordingly.
- Contributed to development of more effective curriculum by providing feedback on course materials and student performance.
Instructional Designer
Microsoft
Bengaluru
05.2015 - 03.2016
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
- Designed course materials and supported implementation.
- Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
- Enhanced e-learning experience by designing interactive and engaging instructional materials to improve learning content score by 15%.
Product Information Specialist
Unisys Global Services
Bengaluru
08.2013 - 05.2015
- Collaborated with cross-functional teams to achieve project goals with 100% on time delivery.
- Created and managed project plans, timelines and resources in collaboration with senior team lead.
- Created and delivered presentations to internal and external stakeholders to develop relevant trainings for learners.
- Monitored industry trends to adapt strategies accordingly.
- Developed strong client relationships through consistent communication and focus on training needs.
Instructional Designer
Triumph India Software Services
Bengaluru
03.2012 - 07.2013
- Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
- Assisted in selection of appropriate tools and technologies for effective course development and delivery which resulted in 25% improvement of client satisfactions score.
- Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
- Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
Education
Bachelor of Engineering - Electronics And Telecommunication
North Maharashtra University
Maharashtra 06.2007 - 08.2011
Skills
Project/Program Management
Stakeholder Management
People Management
Change Management
Team Leadership
Backlog Management
End to End Instructional Designing Lifecycle
Training (WBT and ILT/VILT) Performance monitoring
Risk Analysis and Management
Team training and development
Articulate Storyline and Rise 360
Camtasia, Vyond, and Synthesia
Certification
Advanced Certified Product Owner (A-CSPO)
Accomplishments
- Upskilled and leveraged AI capabilities within learning teams by onboarding AI chatbots, AI video production tools, AI based localization to reduce development time and project cost.
- Winner of prestigious industry awards such as the Stevie American Business Award - Gold (2020), and the Globee Business Excellence Award - Gold (2021).
- Managed to retain customer satisfaction score (CSAT) of all the training above 90% consecutively for last eight quarters.
- Received 50+ Dell internal Inspire awards over the period of five years.
- Achieved higher learner satisfaction score and positive stakeholder feedback by introducing and implementing skill-based pillars spread across 6 weeks of training for New Hires in the technical domain.
Key Focus Areas
- Build professional network and learn from each other.
- Bring creative and positive change in an organization.
- Improve processes to leverage AI capabilities.
- Coach team members to foster growth.
- Support social causes through Employee Resource Groups (ERG).
Quote
You can't use up creativity. The more you use, the more you have!