Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
Jeet Rawat

Jeet Rawat

Dwarka

Summary

I deeply connect my extensive experience in operations and planning to the core values of Innovation, Guest Comfort, Team Synergizing, Quality Assurance, and Training & Development. With Innovation being my greatest strength, I have consistently been driven to actively contribute to various aspects of the food and beverage industry. Notably, I excelled during pre-opening executions, where my creative problem-solving and strategic thinking skills enabled me to successfully launch new initiatives and drive business growth. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

13
13
years of professional experience

Work History

Guest Relations Manager

The PVR INOX LUXE
Dwarka
01.2024 - Current
  • Maintained accurate records of all guest interactions and transactions for future reference.
  • Identified potential operational issues that could impact guest satisfaction levels.
  • Created monthly reports on departmental performance, highlighting successes, challenges, and opportunities for improvement.
  • Organized special events for guests such as meet-and-greets with celebrities or VIPs.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Facilitated guest check-ins and check-outs to ensure smooth arrival experiences.
  • Managed guest inquiries and resolved issues promptly for optimal satisfaction.
  • Coordinated with various departments to enhance service delivery and guest experience.
  • Trained staff on customer service standards and effective communication techniques.
  • Implemented guest feedback systems to gather insights for service improvements.
  • Oversaw VIP services, ensuring exceptional treatment for high-profile guests.
  • Developed relationships with regular guests to foster loyalty and repeat visits.
  • Monitored facility conditions, reporting maintenance needs for timely resolutions.
  • Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.

Restaurant Operation Manager

ANON FOOD AND BEVERAGES PVT.LTD.
08.2020 - 01.2024
  • Managed daily restaurant operations to ensure smooth service and customer satisfaction.
  • Trained staff on food safety protocols and service standards to enhance performance.
  • Oversaw inventory management, ensuring adequate stock levels and proper storage practices.
  • Implemented cost-control measures to maintain budget compliance in operations.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Created promotional campaigns and marketing materials to attract new customers and increase sales volume.
  • Analyzed financial data such as sales reports to identify areas needing improvement or growth opportunities.
  • Maintained updated knowledge of liquor regulations to offer comprehensive staff training and strictly enforce during daily operations.
  • Evaluated performance by measuring guest satisfaction, volume and revenue to facilitate changes and boost operations success.
  • Conducted regular staff meetings to discuss operational issues, customer service, and safety.
  • Oversaw and managed catering and event food service operations.
  • Orchestrated employee development and retention strategies and programs.
  • Inspected dining area regularly for cleanliness, maintenance issues, or safety hazards.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Food and Beverage Supervisor

The Oberoi New Delhi
New Delhi
12.2017 - 05.2020
  • Company Overview: (Pre-opening)
  • (Pre-opening)
  • Supervised daily restaurant operations and maintained service standards.
  • Coordinated with kitchen staff to ensure timely food preparation and delivery.
  • Managed inventory levels and assisted in ordering supplies as needed.
  • Handled guest inquiries and resolved issues to enhance dining experiences.
  • Maintained cleanliness and organization of restaurant areas during shifts.
  • Assisted in creating staff schedules to optimize coverage during peak hours.
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
  • Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Trained new employees on restaurant policies and procedures.
  • Performed cashiering duties as required during peak periods or in the absence of other staff members.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Updated computer systems with new pricing and daily food specials.
  • Ensured that all liquor laws are observed while serving alcoholic beverages.
  • Monitored inventory levels, ordering supplies as needed.
  • Delegated work to staff, setting priorities and goals.

Banquet Captain

ITC Welcome Dwarka
Dwarka
04.2016 - 11.2017
  • Coordinated inventory management to maintain stock levels and minimize waste.
  • Assisted in scheduling staff shifts to meet service demands effectively.
  • Supervised daily food and beverage operations to ensure smooth service flow.
  • Monitored customer feedback to enhance dining experiences and address concerns.
  • Supervised banquet staff to ensure smooth event operations.
  • Coordinated setup and breakdown of event spaces for various functions.
  • Trained new staff on service standards and operational procedures.
  • Provided guests with excellent dining experiences.
  • Updated daily guest logs and reservation records for operational efficiency.
  • Prepared reports on daily sales activity as required.
  • Handled phone orders from customers placing food orders for pickup or delivery.
  • Responded quickly to any unexpected changes or issues that arose during an event.

Food & Beverage Assistant

Jaypee Vasant Continental
05.2014 - 03.2016
  • Assisted in serving food and beverages to guests at upscale events.
  • Provided menu recommendations and answered customer inquiries about dishes.
  • Handled cash transactions and processed payments accurately at the register.
  • Set up dining tables according to event specifications and guest preferences.
  • Maintained a clean and organized work environment throughout shift.
  • Monitored dining areas for adequate supplies of glassware, flatware, linens.
  • Kept records of sales transactions using cash registers or POS systems.
  • Provided customer service by taking orders, serving drinks, and clearing tables.
  • Communicated effectively with kitchen staff regarding customer orders.
  • Restocked beverage stations according to demand during peak hours.
  • Performed opening and closing duties, including cleaning and preparing the venue for the next day.
  • Prepared and served drinks and food items according to company standards.
  • Addressed and resolved customer complaints to ensure satisfaction.

Intern Trainee

The Grand New Delhi
New Delhi
10.2012 - 03.2013
  • Assisted in daily operations of hotel front desk activities.
  • Supported guest services by answering inquiries and resolving issues.
  • Coordinated with housekeeping to ensure room readiness for guests.
  • Managed reservation systems to accurately process bookings and cancellations.
  • Prepared documents for review by senior management personnel.
  • Performed administrative tasks such as filing, data entry, and document preparation.
  • Assisted front desk operations and guest check-in procedures.
  • Maintained accurate records of room availability for each day of operation.
  • Deposited guest valuables in hotel safes or safe-deposit boxes.

Education

Bachelors of Hotel Management and Catering Technology - BHMCT

Institute of Hotel Management Dehradun
Dehradun
04-2013

Class 12th - Under CBSE board of education

Kendriya Vidyalaya, R.K. Puram
New Delhi
01.2009

Class 10th - Under CBSE board of education

Kendriya Vidyalaya, R.K. Puram
New Delhi
01.2007

Skills

  • Customer relationship management
  • Special event coordination
  • Point of sale operation
  • Inventory management
  • Guest feedback systems
  • Report generation
  • Event coordination
  • Staff training
  • Budget compliance
  • Problem solving
  • Effective communication
  • Team leadership
  • Guest experience management
  • Performance analysis
  • Customer service expert
  • Brand representation
  • Revenue management
  • Time management
  • Relationship building
  • VIP services
  • Staff training and development
  • Guest relations management
  • Revenue optimization
  • Food and beverage operations

Hobbies and Interests

  • Watching movies
  • Traveling
  • To know about different culture & cuisines

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 12/03/89
  • Nationality: Indian

Timeline

Guest Relations Manager

The PVR INOX LUXE
01.2024 - Current

Restaurant Operation Manager

ANON FOOD AND BEVERAGES PVT.LTD.
08.2020 - 01.2024

Food and Beverage Supervisor

The Oberoi New Delhi
12.2017 - 05.2020

Banquet Captain

ITC Welcome Dwarka
04.2016 - 11.2017

Food & Beverage Assistant

Jaypee Vasant Continental
05.2014 - 03.2016

Intern Trainee

The Grand New Delhi
10.2012 - 03.2013

Bachelors of Hotel Management and Catering Technology - BHMCT

Institute of Hotel Management Dehradun

Class 12th - Under CBSE board of education

Kendriya Vidyalaya, R.K. Puram

Class 10th - Under CBSE board of education

Kendriya Vidyalaya, R.K. Puram

Similar Profiles

CREATE PROFILE
Jeet Rawat