Hi, I’m
Jeet Singh
Workforce Management
New Delhi
Summary
Dynamic Workforce Management Specialist with proven expertise at Techmahindra in optimizing schedules and enhancing employee engagement. Skilled in forecasting and weekly scheduling, I successfully reduced attrition rates through targeted strategies. Adept at data analysis and collaboration, I drive continuous improvement and deliver actionable insights to elevate operational performance.
Overview
13
years of professional experience
Work History
Techmahindra
Workforce Management Specialist
03.2023 - Current
Job overview
- Prepared and maintained reports, dashboards, and monthly packages.
- Optimized schedules, forecasts, and other tools to present to management.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Managed employee schedules, ensuring adequate coverage for all shifts while minimizing labor expenses.
- Implemented performance metrics to assess staff productivity, identifying areas for improvement and recommending targeted solutions.
- Managed overtime, shift swaps, breaks and PTO requests.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Analysis
Workforce Analyst
06.2019 - 03.2023
Job overview
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Produced and updated documents, reports, and tracking spreadsheets using Software, Software and Software.
- Created training materials for new employees to provide information about attendance guidelines.
- Collaborated cross-functionally to identify staffing needs, ensuring optimal resource allocation across departments.
- Optimized workforce scheduling by analyzing historical data and creating strategic forecasting models.
- Maintained accurate records of headcount changes over time, providing valuable trend data for future planning purposes.
- Assisted HR leadership in developing annual workforce plans, aligning with company goals and growth projections.
- Developed comprehensive reports for management, providing insights on workforce trends and recommendations for improvement.
- Reduced employee attrition rates by identifying key drivers and implementing targeted retention strategies.
- Implemented new timekeeping systems to improve accuracy in tracking employee hours, reducing payroll discrepancies.
- Increased efficiency in the hiring process with thorough candidate screening and timely communication.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Managed overtime, shift swaps, breaks and PTO requests.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Aegis BPO
Quality Analyst
01.2013 - 10.2018
Job overview
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Education
Ramjas SchoolNew Delhi
High School Diploma
Skills
Weekly Scheduling
Timeline
Workforce Management Specialist
Techmahindra
03.2023 - Current
Workforce Analyst
Analysis
06.2019 - 03.2023
Quality Analyst
Aegis BPO
01.2013 - 10.2018
Ramjas School
High School Diploma