JEETENDRA TALREJA
THANE,Maharashtra
Summary
Customer-oriented with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
31
31
years of professional experience
3
3
Languages
Work History
GM - Operations & Purchase
Rewardport Corporate Solutions Pvt Ltd
Thane
03.2009 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Business Development Manager Retail - Super Market
Subhiksha Trading Services
MUMBAI
08.2006 - 02.2008
- Opened 15 + Retail Outlets in western region.
- Responsible for opening of new outlets in the specified region.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
- Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
- Implemented systems and procedures to increase sales.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Store Manager - Large Format Retail Food Bazaar
Pantaloons Retail India Pvt Ltd
MUMBAI
04.2004 - 08.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Retail Operations Manager
Al Maya Lal's Group - Dubai U.A.E.
DUBAI
12.2000 - 02.2004
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
Sr. Sales Executive - Retail
Popley & Sons Watches & Jewellery
MUMBAI
02.1998 - 12.2000
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained up-to-date knowledge of product and service changes.
Sales Executive Luxury Retail Duty Free Store
Jewels & Gems - Jamaica - West Indies
JAMAICA
05.1995 - 01.1998
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Welingkar Institute Of Management
Mumbai 04.2001 -
Skills
Operations management
Project management
Organizational development
Consistently meet goals
Process improvements
Interests
Chess, Travel, Community Involvement
Details
- Address: Flat Num 905/906, Woodbine, Everest World, Kolshet Road, THANE, 400607
- Phone: 9833682607
- Email: jeetumtalreja@gmail.com
- Date / Place of birth: 06/06/1976, THANE
Date Of Birth
06/06/1976
Marital Status
Married
Timeline
GM - Operations & Purchase
Rewardport Corporate Solutions Pvt Ltd
03.2009 - Current
Business Development Manager Retail - Super Market
Subhiksha Trading Services
08.2006 - 02.2008
Store Manager - Large Format Retail Food Bazaar
Pantaloons Retail India Pvt Ltd
04.2004 - 08.2006
High School Diploma -
Welingkar Institute Of Management
04.2001 -
Retail Operations Manager
Al Maya Lal's Group - Dubai U.A.E.
12.2000 - 02.2004
Sr. Sales Executive - Retail
Popley & Sons Watches & Jewellery
02.1998 - 12.2000
Sales Executive Luxury Retail Duty Free Store
Jewels & Gems - Jamaica - West Indies
05.1995 - 01.1998