Jeethu Thomas

Seasoned technology specialist and IT admin with technical experience in systems administration, maintenance and end-user support. Knowledgeable in managing operating systems, servers and microsoft products. Skilled at troubleshooting, communication and collaboration. Experienced consultant with strong history of skilled project management and client engagement.

IT Support Specialist

• Proficient in managing and resolving user-generated support tickets using IT service management tools
• Skilled in diagnosing and resolving technical issues reported by users.
• Excellent verbal and written communication skills for interacting with users via phone, email, chat or tickets
• Experienced in assisting users with password resets and account access issues.
• Capable of guiding users through software installation and addressing update-related errors.
• Familiar with resolving Outlook, Teams, OneDrive and network related problems.
• Knowledgeable about encryption methods and compliance requirements.
• Proficient in guiding users through device setup and configuration.
• Knowledgeable about managing software licenses and subscriptions.
• Coordinates the shipment of hardware (laptops, chargers, mice, etc.) to overseas locations.
• Ensures timely delivery and proper documentation.
• Provides excellent customer service during incident resolution.

Data Migration Specialist

• Proficient in using ShareGate migration tool, to migrate content from various sources to SharePoint and OneDrive.
• Proficient in using other tools (such as Tree Size Pro, Quest On Demand) to migrate files and folders from local drives to OneDrive.
• Conducts source analysis to inventory of existing content.
• Estimates migration effort based on source size and contents.
• Responsible for timely release of projects with top quality service

Team Leader

• Capable of assigning tasks among team members effectively
• Ensures clear communication of task expectations, deadlines, and deliverables.
• Regularly assesses team's performance, and provides constructive feedback and coaching to enhance individual and team performance.
• Attends escalation calls, emails and tickets promptly.
• Collaborates with relevant teams to find effective solutions.
• Communicates effectively with team members, superiors, and clients.
• Ensures timely updates and status reports.
• Encourages a positive work environment and supports the professional growth of the team

MS-900 Microsoft 365 Fundamentals