Jagjeet Singh
Sr. RMM Consultant
Mohali
Summary
Microsoft 365 Certified: Messaging Administrator Associate & result oriented Systems Administrator with 10 years of experience in managing Windows Servers & client OS, Microsoft 365, Exchange Online, Azure, RMM, PSA, and backup tools. Familiar with almost all the modern tools used in MSP industry.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Managing Director
SankalpIT Services PVT LTD
Mohali
05.2016 - 09.2022
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Monitored and coordinated workflows to optimize resources.
- Introduced new methods, practices and systems to reduce turnaround time.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Reduced operational risks while organizing data to forecast performance trends.
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Identified issues, analyzed information and provided solutions to problems.
- Created plans and communicated deadlines to complete projects on time.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized and safe environment for employees and patrons.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Created patches and solutions to fix bugs in existing applications.
- Adopted cost-effective, useful solutions to implement into current systems.
- Delivered support for problem identification, diagnosis and issue resolution.
- Established new customer service and problem resolution processes to improve client satisfaction rates.
CTO
SankalpIT
Mohali
06.2013 - 05.2016
- Handled MSP onboarding and offboarding in SankalpIT.
- Made advance scripts for MSP in their RMM tools.
- Helped MSPs to grow by automating their most of the manual tasks.
- Administered and Streamlined ConnectWise Manage (PSA tool).
- Customized PSA reports using report center and made workflow rules.
- Upgraded CW PSA tools for MSPs.
- Administered & maintained CW PSA database which runs on MS SQL server.
- MySQL Server administration and Programming.
- Migrated LabTech server to its new edition.
- Migrated MySQL server many times.
- Marged ConnectWise Automate of two different MSPs into one instance.
- Experienced in handling up to 10,000 agents in RMM tool.
- Upgraded Connectwise Automate to its newest edition.
- Experienced in handling ScreenConnect administration.
- Handled Backup administration for many MSPs using different MSP tools like, CrashPlan, Datto Backup, Veeam backup & replica, and Veeam VSPC, ShadowProtect, Backup Exec.
- Administered Hyper-V.
- Administered VMWare ESXi, vSphere.
- Experienced in handling DNS, Active Directory, DHCP queries.
- Able to solve customer facing issues like Outlook problems, printer problems, AD issues, etc.
- Experienced in handling a team of techs.
- Experienced in marketing, Technical & HR department at SankalpIT.
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Embraced macro-level strategic decisions and micro-level implementation.
- Designed, implemented, configured and integrated customer networks utilizing modern technology.
RMM Consultant
Technospecs Pvt. Ltd.
Mohali
02.2011 - 04.2013
- Monitoring and Managing LabTech RMM.
- Streamlining RMM, setting up services plans for MSPs.
- Create solutions, scripts in LabTech to automate MSP's manual jobs as much as possible.
- Ondemand script development for advance scenarios.
- Daily LabTech and Server monitoring and troubleshoot the problems proactively.
- Managing Patch management using LabTech Patch Manager.
- Installing Windows updates and ensuring systems are up to date.
- Making Searches for customers to provide them latest information on demand.
- Managing Symantec Backup Exec and ShadowProtect backup software.
- Troubleshooting backup problems.
- Administration of ShadowProtect ImageManager - a tool for offsite backups.
- Continuously monitoring and troubleshooting the network using varies network monitoring tools and rectifying the problem if any as per the tool.
- Logging the complaint with ISP in case of any network regarding issue and make sure that the issue is resolved within the SLA and too with minimum impact on the users and the application running on the network.
- Communication to clients is done by emailing or voice calling and via tickets.
- Troubleshooting is part of us to provide services. Report preparation regarding the various device's memory and CPU usage.
- Preparing the Incident Monitoring Report Inventory Maintenance report, Link Testing Report etc.
- Technical support to remote sites over phone, Telnet or via any other remote support tool.
- Full access to Maintenance & Monitoring of all WAN Equipment's i.e. Routers, Switches.
- Monitoring and troubleshooting of network till link up.
- Handled all incidents under the mention SLA.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create technical documentation and manuals.
- Setting up user accounts, permissions and passwords.
- Windows and MacOS Troubleshooting and remote support to Work at Home Agents.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Skills Scripting (C, C++, C#, Bat, PowerShell, Vb Scripting and much more)
Education
Bachelor of Science - Information Technology
Lovely Professional University
Jalandhar 03.2008 - 03.2011
Skills
Virtualization
Active Directory
DNS
DHCP
ConnectWise Automate Administration
ConnectWise Manage Administration
ScreenConnect Administration
Microsoft 365
Microsoft Azure Administration
PowerShell
VbScript
Net Programming
Windows Server administration
OSI Model
Networking fundamentals
Veeam Backup and Replica administration
Veeam VSPC administration
MS SQL administration and programming
MySQL Administration
Scripting in General
Antivirus Management
Firewall Management
Backup Management
Technical Certification and Profiles
Have the following certifications.
- Microsoft 365 Certified: Messaging Administrator Associate.
- MCSE: Cloud Platform and Infrastructure — Certified 2016.
- MCSA: Windows Server 2012 - Certified 2016.
Checkout my profiles
Credly: https://www.credly.com/users/jeetkhinde/badges
Upwork: https://www.upwork.com/freelancers/~017d9c8fdefd3ba417?viewMode=1
LinkedIn: https://www.linkedin.com/in/jeetkhinde/
Timeline
Managing Director
SankalpIT Services PVT LTD
05.2016 - 09.2022
CTO
SankalpIT
06.2013 - 05.2016
RMM Consultant
Technospecs Pvt. Ltd.
02.2011 - 04.2013
Bachelor of Science - Information Technology
Lovely Professional University
03.2008 - 03.2011