Jeetu
New Delhi
Summary
Detail-oriented professional experienced in content moderation, quality analysis, transaction processing, and backend operations. Adept at driving compliance, user safety, and process excellence in fast-paced environments. Seeking challenging opportunities in non-voice role ( content moderation) to leverage critical thinking, policy expertise, and team collaboration skills for operational success.
Overview
3
3
years of professional experience
4039
4039
years of post-secondary education
Work History
Content Moderator
Concentrix Daksh Pvt Ltd
Gurugram
11.2022 - Current
- Reviewed and analyzed user-generated content to ensure compliance with client policies and community standards, contributing to a safer digital environment.
- Leveraged critical judgment to accurately address sensitive content and escalate emerging risks.
- Collaborated directly with the quality team after clearing the Internal Development Plan (IDP), contributing to major process improvement and development initiatives.
- Supported quality assurance activities, such as sample audits, feedback delivery, and process documentation, while maintaining original Agent responsibilities.
- Facilitated effective communication within cross-functional teams for rapid response to moderation trends and client updates.
- Maintained accuracy and consistency through regular training on updated policies and guidelines.
Education
Bachelor of Arts - Humanities
School of Open Learning, University of Delhi
DELHI, India 09.2018 - 03.2022
12th - Govt Boys Sr Sec School
DELHI, India10th - Govt Boys Sr Sec School
DELHI, IndiaSkills
- MS Word, MS Excel & Google Sheets
- Data Privacy Compliance
- Transaction and Issue Resolution
- Policy Application & Moderation Tools
- Time management
- Adaptability
- Problem solving
- Teamwork
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Content Moderator
Concentrix Daksh Pvt Ltd
11.2022 - Current
Bachelor of Arts - Humanities
School of Open Learning, University of Delhi
09.2018 - 03.2022
12th - Govt Boys Sr Sec School
10th - Govt Boys Sr Sec School