DAVID RAJ

Work Summary

Project Name: SRM University, Andhra Pradesh.

Domain: Education Application

Role: Tech Lead

Platform: Education & Experience Cloud, Tableau, OmniStudio.

• Develop comprehensive project plans outlining timelines, milestones, and objectives.
• Cultivate and maintain strong client relationships to ensure their requirements are met and exceeded
• Get actively involved in Agile ceremonies to size project requirements and produce work estimates.
• Lead the development and implementation activities.
• Design & implement APIs and web-based interfaces utilizing Apex code & Web Services.
• Working knowledge on LWC Events, PubSub Model, Aura PubSub Model, Component Life Cycle, Using Public Properties, Wire methods, Usage of Apex Classes with Wire and imperative Calls.
• Working knowledge on integration using salesforce API’s (REST & SOAP).
• Troubleshoot and resolve Salesforce issues. Train and support end users on Salesforce functionality.
• Create custom reports and dashboards in Salesforce sales, service & Education Cloud using CRM Analytics & Tableau.

Work Summary

Project Name: RAKUTEN

Domain: Rakuten Life Insurance & Edy Card

Role: Developer

Platform: Salesforce Cloud

• Rakuten is a multi-operational client who are having prepaid card system, insurance, life insurance etc
• Rakuten Edy deals with prepaid card system in which people can recharge their card through recharge terminal, which are installed in various places similar like ATM terminal
• Also deals with adding new terminal, removing, moving one place to another place and un installing terminal also
• Prepaid card financial information is handled by Rakuten Data center
• Edy system interact with DC system through Rest API both outbound as well as inbound web services with JSON data

Work Summary

Project Name: ABBOTT

Domain: Healthcare

Role: Admin

Platform: Salesforce Cloud

Duration: May 2017 to Dec 2018

Technologies: Salesforce.com platform, Apex REST,

Test classes, Force.com IDE, Apex Data Loader

Description: ABBOTT provides a high-level design for the Sales force component of the healthcare project. The project aims to create and deploy an e-commerce Business to Business (B2B) website, replacing the existing process flow with new process flows developed in Salesforce

Responsibilities:

• Involved in Salesforce.com Application setup activities and customized the applications to match the functional needs of the organization.
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, implemented the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created profiles and configured the permissions based on the organizational requirements
• Used Data Loader and scheduling timely data backup operations using Apex Scheduler

Project Name: FINMET BAU & ALM

Client: Charter Communications

Role: Developer

Duration: Jul 2015 to May 2017

Technologies: Oracle SQL, PL/SQL, Performance tuning

Description:

SQL Developer for one of the leading service providers in the U.S. for video, data and voice services. It includes the finance metrics application, which deals with providing the metrics needed for monitoring the factors contributing to the revenue generation of the organization.

The key metrics include – Subscriber count and Churn rate (i.e. customer connects and disconnects).

Worked for ALM (Asset Lifecycle Management) Compliance report in which the project involves providing the non–compliance equipment data. The deadlines are very challenging, and the natures of the problems are critical and need immediate attention.

Responsibilities:

• Develop SQL with the specifications provided, conforming to Coding Standards, Documentations & Unit Test Plans.
• Provide clean, defect-free code capable of handling all required functionalities.
• Develop automated process for everyday execution using Enterprise Scheduler.
• End to End development, involving capture of incremental source data till loading into final Warehouse.
• Tickets solving and provide fixes.
• Unit testing.
• Having Daily standup call and backlog grooming, Retro and Demo session with whole team and Client Interaction.

Domain: Healthcare

Role: Sr.Representative

Responsibilities:

• Handling the U.S healthcare providers and was working with Athena Net
• The action related to diagnosis and treatment of a patient, medical evaluation, and then followed through on orders, its means orders given by provider to the patient ex- lab, imaging & scan etc., then the provider involved the action of analysis the report and medical decision making as well as plan for the treatment.

Company: First source solution Pvt Limited

Role: Customer Service Executive

Responsibilities:

• Audit & compliance and was working with MS-office and MS-access
• (Fraud Management Service finds out the Fake & duplicate ID’s in ICRM (client tool) tools and audit the VIP customer’s sim swap accounts)