JEEVA J (ASST. HK MANAGER)
NAGARCOIL
Summary
Efficient Assistant Housekeeping Manager with solid background in managing and supervising cleaning staff to ensure compliance with standards. Strengths include strong leadership skills, ability to multitask, and keen eye for detail ensuring cleanliness and orderliness at all times. Previous roles have consistently resulted in improved operational efficiency, increased guest satisfaction, and enhanced team productivity.
Overview
7
7
years of professional experience
Work History
ASSISTANT Housekeeping MANAGER
AIDEN BY BEST WESTERN
08.2023 - Current
- Increased employee performance through effective supervision and training
- Evaluated employee performance and developed improvement plans
- Placed orders for housekeeping supplies and guest toiletries
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Worked with front desk to respond promptly to all guest requests
- Completed schedules, shift reports, and other business documentation
- Investigating guest complaints and resolved issues
- Developed and oversaw budgets for facilities and worked within cost restraints
- Prepared reports and schedules with accuracy
- Trained and mentored all new personnel to maximize quality of service and performance
- Ordered, maintained and distributed supplies and inventory
- Replenished guest room water glasses, toiletries, and paper products
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Housekeeping TRAINEE supervisor
AIDEN BY BEST WESTERN
01.2023 - 07.2023
- Assisted in the development of housekeeping procedures and training manuals.
- Maintained a clean and safe work environment by adhering to safety protocols.
- Trained new employees on proper cleaning techniques, use of equipment, and health and safety regulations.
- Inspected rooms for cleanliness, reported any deficiencies to supervisor.
- Provided guidance to housekeeping staff on daily tasks and duties.
- Ensured that all guest rooms meet hotel standards for cleanliness and appearance.
Housekeeping supervisor
AVORA TREE (Rivido group)
01.2021 - 12.2022
- Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job.
Guest service associate
ITC GRAND CHOLA Hotel
01.2019 - 11.2020
- Plan and assignment housekeeping work assignments
- Give training to newly recruited housekeeping employees
- Manage and control the operational budget for the housekeeping department.
Guest service associate
ABAD
04.2018 - 12.2018
- Learned new materials, processes, and programs quickly
- Interacted with customers under supervision to support operational objectives
- Supported departmental tasks to increase understanding of industry processes
- Collaborated with employees from various backgrounds
- Filled out timesheets and paperwork according to identified requirements
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
Education
Bachelor of Science - TOURISM AND HOSPITALITY MANAGEMENT
Annamal Institute of Tourism And Hospitality Management From Madurai Kamarajar University
CHENNAI01.2018
HSC -
St. Mary Goretty Higher Secondary School
01.2015
SSLC -
St. Mary Goretty Higher Secondary School
01.2013
Skills
- Customer Relationship Management
- Report Generation
- Pest Control
- Chemical Handling
- Lost and Found Management
- Scheduling Staff
- Maintenance Coordination
- Task Delegation
- Employee Retention
- Sanitation Standards
- Room Inspections
- Recruitment and hiring
- Work Prioritization
- Cleaning practices
- Quality improvements
- Health and safety compliance
Hobbies and Interests
- Playing Badminton
- Fish Farming
- Photography
- Hearing songs
Disclaimer
I would like to declare here that all the information and particulars stated above are true to the best of my knowledge and belief.
Languages
- Tamil
- English
- Hindi
- Malayalam
Personal Information
- Father's Name: Late Joseph A
- Title: Housekeeping Manager
- Date of Birth: 10/23/1996
Timeline
ASSISTANT Housekeeping MANAGER
AIDEN BY BEST WESTERN
08.2023 - Current
Housekeeping TRAINEE supervisor
AIDEN BY BEST WESTERN
01.2023 - 07.2023
Housekeeping supervisor
AVORA TREE (Rivido group)
01.2021 - 12.2022
Guest service associate
ITC GRAND CHOLA Hotel
01.2019 - 11.2020
Guest service associate
ABAD
04.2018 - 12.2018
Bachelor of Science - TOURISM AND HOSPITALITY MANAGEMENT
Annamal Institute of Tourism And Hospitality Management From Madurai Kamarajar University
HSC -
St. Mary Goretty Higher Secondary School
SSLC -
St. Mary Goretty Higher Secondary School
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