Jeevan A
Bengaluru
Summary
Visionary executive with progressive background and record of accomplishment. Brings focus on growth, confidence in decision-making and expertise in leading organisations through periods of change and development. Articulate and driven with top strengths in relationship-building, planning and operational problem-solving.
Overview
14
14
years of professional experience
Work History
Director Operations
Rezista Pvt Ltd
Bengaluru, India
04.2021 - 02.2026
- Founded and led company operations, driving strategic vision and growth initiatives.
- Generated 2cr revenue through strategic financial planning and operational efficiency.
- Cultivate customer-centric relationships through attentive and personalised service.
- Implemented customer-focused operational strategies to enhance service delivery.
- Automated operations processes to maximise efficiency despite resource constraints.
WFM Associate
Firstsource Solutions
Bengaluru, India
04.2014 - 04.2021
- Championed backend operations at Avaya Global until 2016, ensuring seamless service delivery.
- Led strategic initiatives as quality lead at Avaya Global to enhance operational excellence.
- Facilitated smooth transition to WFM at Virgin Holidays while ensuring operational efficiency.
- Oversaw contact centre scheduling and resource planning for 200 FTE, ensuring optimal operational efficiency.
- Automated daily reporting and dashboard generation to enhance team efficiency.
- Managed customer support initiatives to enhance service quality and team productivity.
- Developed dashboards and automations to streamline stakeholder engagement and enhance decision-making processes.
- Facilitated seamless integrations for data analysis, empowering top management to make crucial decisions.
Quality Control Assistant
Paramount Indisutries
Bengaluru, India
05.2012 - 04.2014
Education
Bachelor of Computer Applications - Computer applications
Indian Institute of industry interaction education
2021
Skills
- Software Enthusiast
- Problem Solving - First principles thinking
- Automation Enthusiast
- Excel Expert
- Customer centric
- Operational Efficiency
- Resource Managment
Languages
English
Proficient
C2
Kannada
Proficient
C2
Hindi
Upper Intermediate
B2
Interests
- Watches
- Motorbikes
- Books
- Learn New things
Accomplishments
- Best performance in almost every year except when I was promoted instead in Firstsource
- Scaled Rezista Pvt Ltd to 2cr revenue
- Built self sustaining teams and processes
Timeline
Director Operations
Rezista Pvt Ltd
04.2021 - 02.2026
WFM Associate
Firstsource Solutions
04.2014 - 04.2021
Quality Control Assistant
Paramount Indisutries
05.2012 - 04.2014
Bachelor of Computer Applications - Computer applications
Indian Institute of industry interaction education