Jeevan Jaganath

Highly competent professional with 5 years of experience in Customer Success, Negotiation Skills, Operations Management, Project Management, Production Editing, Customer Service Management, Cross Functional Coordination, Team Leadership, Resource Utilization, Relationship Building Management, and Process Management. Possesses keen business acumen in analyzing and understanding business requirements, maximizing customer value, and developing new business processes and revenue streams. Displays professional agility in driving Onboarding Clients, Up-Sell and Cross-Sell, Claims processing, Documentation, Client Management, Financial reports, and Personnel Coordination. Capable of analyzing marketing trends, tracking competitors' activities, conducting primary and secondary market research, planning and implementing integrated marketing solutions while providing valuable inputs for product enhancements and fine-tuning sales and marketing strategies. Expertise in the production of books from receipt of manuscripts to online publication to an agreed standard of quality, cost, budgeted extent, and agreed schedules. Liaises with editors, editorial assistants, authors, suppliers, and internal departments. Well-versed in production-related tasks and projects as assigned. Keenly interested in business development initiatives and the implementation of selling/marketing strategies coupled with a demonstrated capability to create and execute innovative quantitative strategies to consistently generate new revenue streams and improve performance in targeted market sectors. An impulsive relations builder with the ability to retain continued patronage of high net worth individuals. Strong leadership traits with the ability to bring out the best in others while creating a healthy and friendly work environment. High caliber in creating, developing executing innovative development plans & strategies together with designing, consolidating & improving organizational processes.

• HAL Inplant Training
• Tally ERP 9.0
• Exam PL-300 Microsoft Power BI Data Certification (Ongoing)