Jeevan Kolluri
Prakash
Hyderabad,Telangana
Summary
Diversely skilled Technical Engineer with 18 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).
Overview
18
18
years of professional experience
Work History
IT Engineer Staff
Qualcomm Technologies, Inc. And
05.2023 - Current
- Designing, implementing, and maintaining network infrastructure to ensure efficient data transmission and connectivity.
- Managing and maintaining server infrastructure (80k), including installation, configuration, and troubleshooting of server hardware and software.
Implementing and managing security measures to protect the network, systems, and data from cyber threats. - Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managing and optimizing cloud services, such as Azure Cloud to support the organization's IT needs.
- Providing technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues.
- Leading IT projects, such as server migrations, or software deployments, from planning to execution.
- Interacting with external vendors to procure IT equipment, software, and services, and managing vendor relationships.
- Maintaining documentation of IT systems, processes, and procedures, and generating reports for management review.
- Collaborating with cross-functional teams and communicating effectively with stakeholders to ensure smooth IT operations.
- Identifying areas for improvement in IT systems and processes and implementing solutions to enhance efficiency and reliability.
- Developing scripts and programs to automate repetitive tasks and streamline IT processes. This may involve using languages such as PowerShell, or Bash.
- Orchestrating complex workflows and processes across multiple systems and environments using automation tools and frameworks.
Implementing and managing CI/CD pipelines to automate the build, test, and deployment of software applications. - Implementing and managing infrastructure as code practices to automate the provisioning and management of IT infrastructure using tools like Terraform
- Developing automated monitoring and alerting solutions to detect and respond to IT infrastructure issues proactively.
- Automating data collection, analysis, and reporting tasks to provide insights into IT performance and efficiency.
- Automating the generation and maintenance of documentation for IT systems and processes.
- Collaborating with team members to share automation best practices and knowledge, driving a culture of automation within the IT organization.
- Continuously identifying opportunities to improve existing automation processes and implementing enhancements to increase efficiency and reliability.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Participated in system development life cycle from requirements analysis through system implementation.
- Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
- Collaborated with cross-functional teams to develop innovative software applications, driving business growth.
- Implemented virtualization technologies resulting in reduced power consumption and improved resource utilization.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Contributed to the establishment of IT policies and best practices aimed at ensuring consistent service quality across all departments.
- Self-motivated, with a strong sense of personal responsibility.
Worked flexible hours across night, weekend, and holiday shifts.
Exercised leadership capabilities by successfully motivating and inspiring others. - Organized and detail-oriented with a strong work ethic.
Proven ability to develop and implement creative solutions to complex problems. - Worked effectively in fast-paced environments.
Resolved problems, improved operations and provided exceptional service. - Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Passionate about learning and committed to continual improvement.
Strengthened communication skills through regular interactions with others. - Assisted with day-to-day operations, working efficiently and productively with all team members.
- Implement Azure HCI infrastructure moved sql work loads to this environment
SOE
Endurance International Group Holdings Inc.
11.2019 - 04.2022
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Provided critical support during high-traffic events, ensuring systems remained stable and responsive under increased load.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintain Infrastructure for 3 top critical services application like Bluehost, Hostgator, Arvixe and Homestead environments
- Standardized server provisioning processes using configuration management tools like Ansible, Puppet or Chef.
- Supported around 15000 Servers which includes windows and azure Environment
Lead Consultant
ITC InfoTech
09.2017 - 08.2019
- Designed and implemented scalable Active Directory infrastructures for enterprise environments, ensuring high availability and security.
- Developed and enforced Group Policy Objects (GPOs) to standardize security settings, software deployments, and system configurations across the organization.
- Deployed and managed domain controllers, including configuring sites and services, DNS, and replication to ensure optimal performance and reliability.
- Implemented security best practices in Active Directory, including user authentication, access control, and auditing, to protect against unauthorized access and data breaches.
- Integrated Active Directory with other systems and services, such as Azure AD, LDAP, and third-party applications, to enable seamless user authentication and access management.
- Led successful migration and upgrade projects from older Active Directory versions or other directory services to the latest versions, minimizing downtime and ensuring data integrity.
- Diagnosed and resolved complex Active Directory issues, including authentication problems, replication issues, and GPO conflicts, to ensure uninterrupted service.
- Created and maintained detailed documentation of Active Directory design, configurations, and procedures, following best practices and industry standards.
- Worked closely with cross-functional teams, including network, security, and application teams, to ensure Active Directory integration and compatibility with other systems.
- Provided training and support to IT staff and end-users on Active Directory-related topics, empowering them to effectively utilize Active Directory services.
- Support and Maintain 40 Forests and sub Domains in environment
Senior Technical Lead
KPIT
10.2015 - 09.2017
- Active directory configuration Assessment
- Implemented Active directory Upgrades
- GPO and AD Object configuration & audition
- Implement Active directory delegation model based on organizational requirements
- Configure Active directory script using PowerShell to work remotely on AD servers
- Advanced knowledge on active directory migration tools like Admt 3.2
- Prepare AD operation manual, Ad design and some other additional documentation
- Support AD incident resolution and change implementation
- Domain Controller commission and decommissions
- One year experience with Microsoft Azure cloud for SMB client
- Working with multiple technical teams, Mapped workloads to the capabilities of Microsoft Azure for public cloud
- Deployed Active Directory in Azure and provide perform best practices
- Architect Plan, design and implementation of Microsoft Products for shared accounts in Active Directory
- Implement active directory Patching on quarterly basis
- Major activities will be done by using PowerShell Version 5.0 and PS 4.0
- Worked on Project Services team with a server count of 10000 +
- Implemented server life cycle management
- Responsible for Server end to end hardware Delivery till OS moved to production
- Attend multiple weekly and biweekly calls with respect to Hardware Delivery
- Implemented server commission and decommissions for Datacenter servers
- Working with multiple technical teams, Mapped workloads to the capabilities of Microsoft Azure for public, private and hybrid cloud
- Deployed Azure IaaS virtual machines (VMs) into secure VNets and subnets
- Implemented high availability in Azure Classic and Azure Resource Manager deployment models
- Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets
- Exposed Virtual machines and cloud services in the VNets to the Internet using Azure External Load Balancer
- Manage and direct team to achieve business targets.
Senior Consultant
Ciber Sites Limited
06.2013 - 09.2015
- Windows & IIS Servers L3 Support for 6500 + Servers
- Strong experience in executing high availability, disaster recovery of applications using Ola2 Metro Mirror process
- Fully responsible for problem management activities such as issue resolution and root cause analysis
- Attend weekly, Biweekly and Monthly meetings
- Sustain the TRT value for this project
- Vendor Coordination for hardware replacements
- Print & FTP Servers Management
- Assist Team in Escalated issues
- Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases for the servers in our estate
- Worked on PowerShell scripts to reduce the manual efforts
- Manage web farm through CSM load balance
- Worked with SCCM for software installation and updates.
Senior Administrator
Wipro Technologies
04.2010 - 05.2013
- Implemented Quarterly patching for all the 5000 + windows servers including cluster servers
- Configure Altiris for path deployment schedules
- Implemented files share migrations from old to new hardware servers
- Build strong relationship by addressing customer issues and complaints in timely manner
- Standard Operating Procedures for business activities
- Expert in creating Handbook for the respective project
- Executed DR activities with zero errors.
Network Engineer
California software labs
07.2008 - 04.2010
- Maintaining network infrastructure, including routers, switches, firewalls, and wireless access points, to meet the organization's requirements.
- Implementing and maintaining network security measures, such as firewalls, intrusion detection/prevention systems (IDS/IPS), VPNs, and access control policies, to protect the network from cyber threats.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Maintained company servers, computers, printers, cables and other equipment.
- Monitoring network performance and troubleshooting issues to ensure optimal network operation and performance.
- Diagnosing and resolving network issues, such as connectivity problems, performance issues, and configuration errors, in a timely manner to minimize downtime.
- Documenting network configurations, changes, and troubleshooting procedures to maintain an accurate and up-to-date network inventory and knowledge base.
- Interfacing with vendors to procure network equipment, services, and support, and managing vendor relationships to ensure timely and effective resolution of network issues.
- Planning for future network growth and capacity requirements, and implementing solutions to scale the network infrastructure as needed.
- Network Backup and Disaster Recovery: Implementing and maintaining network backup and disaster recovery solutions to ensure data integrity and availability in the event of a network outage or disaster.
- Providing support to end-users for network-related issues and conducting training sessions to educate users on network best practices and security awareness.
- Ensuring that the network infrastructure complies with relevant regulations and standards, and participating in security audits to assess and improve network security posture.
- Planning and executing network upgrades and maintenance activities, such as firmware updates and equipment replacements, to keep the network infrastructure up-to-date and secure.
- Leading or participating in IT projects related to network infrastructure, such as network expansions, upgrades, and migrations, to ensure successful project delivery within budget and timeline constraints.
- Worked on Server support along with desktop support for a small and medium business organization.
- Moved the office environment from a work group environment to domain environment with proper approvals.
- Tried to manage the SLA level with in the boundary
Configure servers which are in the office premise as per the client requirement.
Customer Operational services advisor
AVIVA
09.2006 - 07.2008
- Serving as the initial point of contact for users seeking technical assistance, either in person, over the phone, or via email or chat.
- Assessing and triaging incoming support requests, resolving basic technical issues, and escalating complex problems to higher-level support teams as needed.
- Diagnosing and troubleshooting hardware and software issues, such as network connectivity problems, printer malfunctions, and software installation errors.
- Managing user accounts, including creating new accounts, resetting passwords, and updating user permissions and access levels.
Documenting support procedures, solutions, and troubleshooting steps, and updating knowledge bases to facilitate future issue resolution. - Monitoring system health and performance, identifying potential issues, and performing routine maintenance tasks to ensure system stability and reliability.
- Logging and tracking support requests in a ticketing system, ensuring timely resolution and effective communication with users regarding the status of their requests.
- Providing basic training and support to users on software applications, systems, and IT policies to enhance their productivity and minimize future support requests.
- Collaborating with other IT teams, such as network, security, and infrastructure teams, to resolve issues and improve overall IT service delivery.
- Ensuring that support requests are handled within the defined SLA timelines, and escalating issues as necessary to meet SLA requirements.
Education
Vinayaka Mission University
Salem, India06.2004
Skills
Business Solutionsundefined
Work Summary
Technical and business-savvy management professional with pioneering career reflecting strong leadership qualifications coupled with "hands-on" Infrastructure and networking expertise around 15 Years
Email Address
Jeevankolluri@gmail.com
Phone Number
+91 8754490902
Personal Information
- Pan Number: ATSPK0652K
- Passport Number: H4938367
- Date of Birth: 06/18/83
Timeline
IT Engineer Staff
Qualcomm Technologies, Inc. And
05.2023 - Current
SOE
Endurance International Group Holdings Inc.
11.2019 - 04.2022
Lead Consultant
ITC InfoTech
09.2017 - 08.2019
Senior Technical Lead
KPIT
10.2015 - 09.2017
Senior Consultant
Ciber Sites Limited
06.2013 - 09.2015
Senior Administrator
Wipro Technologies
04.2010 - 05.2013
Network Engineer
California software labs
07.2008 - 04.2010
Customer Operational services advisor
AVIVA
09.2006 - 07.2008
Vinayaka Mission University
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