Jeevan Lal

To succeed and achieve my goals through full dedication and hard work that match my abilities & skills with the opportunities available. Being highly ambitious, I bring a positive and result oriented approach to all tasks I undertake, and have the ability to work well, both in a team, as well as single handedly.

• Recognized by High Authorities of IBM as ‘Top Performer’ for continuous 2 quarters.
• I was a part of STAR Award Ceremony. Got (STAR) Super Talented Achiever Award.
• Rewarded for maximum sale with 100% quality chat for three months at iEnergizer.

Name: Jeevan Lal 

Father’s Name: Vijendra Kumar Baranwal 

Permanent Address: H.No. 120, Zamania Kasba, Dist.-Ghazipur (U.P.), Pin-232329 

Current Address: Flat No. 501, Tower B, Bulland Elevates, Greater Noida West 

Passport Number: J8795474 

Date of Birth: 15th June 1988. 

Marital Status: Single. 

Nationality: Indian.

• IBM INDIA PVT. LTD.: Working as an IT Professional for last 12.5 Years with IBM India Pvt. Ltd. now Kyndryl Solution Pvt. Ltd.
• 1. MICROSOFT SQL SERVER DBA (AVIS BUDGET CAR RENTAL)
• Microsoft SQL Server DBA with over 7 years of DBA experience in installation, upgrade, backup, recovery, administration, maintenance for MS SQL Server 2019/2017/2016/2014/2012/2008 R2/2008/2005.
• ROUTINE OPERATIONS
• Installing and Administering Standalone and FCI on Microsoft SQL server 2008, 2008R2, 2012, 2014, with the SP1, SP2 or SP3, 2016, 2017, 2019, 2022 over the Windows Server.
• Update the SQL Server Services by applying the latest Service Packs & Hot Fixes on Standalone Environment and Active/Passive Cluster.
• Performing Backup/Restore via net backup storage manager, Avamar as well as Native SQL Agent Maintenance Plans.
• SQL Instance / Database Recovery as part of Disaster Recovery.
• Upgrading and migrating the SQL Databases from lower versions to higher versions (In-Place and side by side).
• Implementation of SQL Logins, Roles and Authentication Modes as a part of Security Policies for various categories of users.
• Maintaining jobs such as Reorganizing Indexes & Rebuilding Indexes, Maintenance Clean-up, Update Statistics.
• Creation and Monitoring the scheduled jobs.
• Experience in configuring DB Mail.
• Checking Event Logs, SQL Server Logs, Agent Logs and Job History.
• Monitoring server performance during peak periods of server utilization.
• Running of Performance Monitor, SQL Profiler to identify performance problems.
• Monitoring and Resolving Disk Space of all the Servers and freeing up space as per SQL Server etc.
• Performing RCA for the P1 issues if any and providing recommendation for avoiding such occurrences in future.
• 2. SERVICE MANAGEMENT COORDINATOR (STATE STREET CORP.)
• Worked as a Service Management Coordinator managing and routing of Incidents and Changes to the correct resolver teams and coordinating with different resolver teams for quick resolution of the incidents.
• ROUTINE OPERATION
• Coordination with different resolver teams for quick analysis for the correct team for resolving the incidents.
• Coordination with technical teams for quick resolution of incidents.
• Attending daily client meetings for better customer experience and finding fixes for day-to-day hurdles.
• Coordination with Change Management teams for smooth implementation of change management process.
• Weekly meetings for sharing updates regarding any changes or updates in change management process.
• RCA for SLA Missed Incidents and Changes.
• 3. TECHNICAL SERVICES COMPETENCY (SSC) – IMAC-COORDINATOR
• Currently I am working with (SSC – State Street Corporation) as a Sr. Practitioner. As an IBM IMAC Coordinator I have overall responsibility for understanding the customers’ needs and designing an IMAC solution that meets the customer’s requirements. In addition to this I am also responsible for Queue management, Mailbox Management, Publishing Reports and Co-ordination with Resolver Teams and End Users.
• ROUTINE OPERATIONS:
• Acting as the focal point for IMAC requests
• Coordination of installation, move, add, change and removals of equipment/software required in normal BAU.
• Verifying the quality and accuracy of IMAC request information, as appropriate.
• Developing work plans and schedules for IMAC requests.
• Coordinating the implementation of the IMAC work plans.
• Providing and Updating IMAC request status as required
• Adjusting/modifying IMAC solutions as required meeting SLA/SLO.
• EXTRA INITIATIVES
• Attending conference calls with US partners for the smooth functioning of the process and share updates.
• Conducting monthly product knowledge tests for the team to align the process knowledge.
• Receipt of an approved customer request to Install, Move, Add, Change, or Remove a managed IT resource
• Analyze completed IMAC requests to identify and recommend required process improvements
• Analyze completed IMAC requests to identify any process compliance issue
• Perform RCA on Service Level Agreement missed opportunities, cancelled tickets, billing issues, Aging Tickets, Orphan Tickets and customer satisfaction.
• Leave planning with the team.
• 4. (CHUBB & SONS) – GLOBAL ESCALATION COORDINATOR
• I had worked for Chubb & Sons as a global escalation desk Coordinator and had the responsibility of taking care of all the escalations received at the desk globally.
• Acting as the focal point for all the escalations received globally.
• Perform the RCA for the escalations received and design a solution accordingly.
• Attending daily meeting calls with the client and the Resolver teams to find a solution for the escalation received at the desk.
• Sharing the updates and changes made globally at the desk to avoid billing issues and smooth functioning of desk and decreasing the number of escalations.
• 5. (MSWM – MORGAN STANLEY WEALTH MANAGEMENT)
• I also worked for MSWM as an IMAC Coordinator and had responsibility for IMAC requests. I had the opportunity of analyzing problems for SLA missed tickets, aging tickets and process improvement changes.
• IENERGIZER PVT. LTD.
• IENERGIZER – CUSTOMER Support EXECUTIVE
• It was a Business-to-Customer Process. As a Customer Support Executive, my job was to provide the details and features of the phones and the plans available for Sprint.

I love to travel and explore new places, mostly I like to travel on my bike.